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July 11, 2026GoogleI have always had such a great experience at this pizza place, and it has been a favorite of my family’s for a long time. Unfortunately, my experience today was completely different. The girl working at the register had an extremely poor attitude from the moment we walked in. She did not greet us and simply handed us menus while appearing visibly annoyed, as though taking my order and my sister-in-law’s order right after mine was an inconvenience. When I placed my order, her responses came across as rude and dismissive, and overall, her customer service was very unwelcoming. When our food came out, one of our pizzas had been forgotten. I was completely understanding and had no problem paying for the additional pizza, but when I went back to the register, I was met with the same poor attitude. I had initially tried to let the behavior go, but after I addressed the situation, she and a few other employees began laughing. At that point, I told the employee with the pink hair that I did not feel comfortable having her handle my food because the interaction had made me concerned about my food being tampered with. Once the pizza was ready, I apologized to the kind employee who handed it to me. She explained that the cashier—whose name I believe was Darian, although my receipt showed “Gaby C.”—was having a tough day. I can absolutely sympathize with someone having a difficult day; however, that does not make it acceptable to treat customers this way. I have always enjoyed coming here, which is why this experience was so disappointing. Based on how uncomfortable I was made to feel, I would probably choose not to come in again if this employee were working. I truly hope management addresses this, because this experience was not consistent with the great service my family and I have received here in the past.
The business replied on Google · July 12, 2026
Hi, I’m very sorry to hear about your experience last night. We strive to provide friendly, respectful, and understanding service to every customer, and I regret that your visit did not leave you with that impression. After speaking with the staff involved, I understand that an item was initially missing from your order because it had not been entered or charged at the register. Once the issue was brought to our attention, the staff worked to have the item prepared as quickly as possible. We do have an open kitchen, so conversations and laughter among staff can sometimes be heard in the lobby. I’m very sorry that you felt the laughter you heard was directed toward you, as that was certainly not our intention. I would be happy to refund the pizza that was prepared later due to these issues. Please email me at pretzelandpizzacreations@gmail.com with your order number or the last four digits of the card used for your purchase so I can assist you. I also want to clarify that our cashiers do not have access to the kitchen and are not trained to prepare food. Additionally, our registers do not automatically log employees out after each transaction, so an order may occasionally appear under a different employee’s name. Again, I sincerely apologize for the initial missing item and for the frustration and discomfort you experienced. We appreciate your feedback and will use it as an opportunity to improve our communication and service.
