Data Deletion Policy

This page explains how to ask Tailwind Reviews LLC to delete personal information it holds about you. This includes data received from Meta (Facebook, Instagram, Threads), Google and other connected platforms, data you sent to a business through Tailwind, and public directory listings. More detail is in our Privacy Policy at tailwind.reviews/privacy.

1. How to request deletion

Option A — Web form

Submit a request at https://tailwind.reviews/data-deletion. Tell us:

the e-mail address you used with Tailwind (your account e-mail, or the e-mail you gave a business), and
optionally, what you want removed — for example a Meta user id, Page, Instagram username, a business listing, or a specific order or review.

You receive a reference code. We may contact you to confirm your identity or that you control a business or account. We complete verified requests within 30 days.

Option B — E-mail

Write to support@tailwind.reviews with the same information.

Option C — Remove Tailwind from Facebook

In Facebook go to Settings → Apps and Websites, find Tailwind Reviews and remove it. Meta then sends us a data-deletion request for your account. We return a confirmation code, and you can check the status at https://tailwind.reviews/data-deletion/status?code=....

Option D — In the app

Disconnect an integration from your company's connected sources. This stops future imports from that platform. Data already imported stays until you ask us to delete it with Option A or B.
Delete your account in Account → Settings → Delete Account. This immediately anonymizes your name and e-mail address and removes your sign-in connections. Your companies, connected-platform data, orders and billing records are not removed automatically; use Option A or B if you want them deleted.

Option E — Shopify

When a merchant uninstalls the Tailwind app, Shopify notifies us and we remove the store connection. When Shopify later asks us to erase the store's data, we anonymize the customer details in orders imported from that store. When Shopify asks us to erase a specific customer, we anonymize that customer's details in imported orders. Requests for a copy of a customer's data are handled by our support team within 30 days.

2. What we delete

When a verified request covers it, we delete or irreversibly anonymize:

Account data: profile, sign-in connections, preferences and sessions.
Meta data: your Meta user id, name and profile picture; connected Page, Instagram and Threads data; posts, comments, replies and mentions we imported; and AI drafts and reports based on them.
Google data: Business Profile locations, reviews and replies, and data imported from Search Console, Google Analytics, Google Ads and Google Drive.
Other connected-platform and public review data held for your company.
Directory data: your business profile, contacts, opening hours, services, prices, FAQs and policies, and their freshness records.
End-customer data: feedback, photos, complaint messages, review submissions, order and booking requests, and your consumer contact record.

If you are an end customer, some of this data is held for the business you contacted. We may pass your request to that business, and you can also contact it directly.

3. What we may keep

Legal and accounting records, such as invoices and payment records, where the law requires us to keep them.
Limited security, fraud-prevention and dispute records, where reasonably necessary. We do not use them for anything else.
Logs, kept only as long as reasonably needed to operate and secure the Service.
Backups, until they are overwritten in the normal backup cycle. We do not restore deleted data except for disaster recovery, and it stays subject to your request.
Copies held by others: deleting data from Tailwind does not remove replies already published on Google, Facebook, Instagram or Threads, or data that a business has already received.

4. Reconnecting

If you reconnect a disconnected account, we treat it as a new connection. Deleted data is not restored.

5. Contact

Tailwind Reviews LLC — Data Protection support@tailwind.reviews

For Meta deletion-callback questions, put Meta App ID 1470586621283504 in the subject line.