Ask Tailwind about Crave Cookies - Lombard

Issue Rate

1.6%

8 of 500 reviews are 1–2★lower is better

4.9/5

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5-star

482

4-star

3-star

2-star

0low

1-star

8low

Number of orders

Total Reviews

500

Low ratings

?How do we calculate TailwindScore?

Bars / Restaurants

Crave Cookies - Lombard

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Aggregated statistics from all platforms

Google reviews

Issue Rate

1.60%

4.90/5

Why the Issue Rate Is More Important Than the Average Rating?

5-star

482

4-star

3-star

2-star

1-star

Number of orders

Total Reviews

500

Low ratings

Reliability Score

Average

Trust Score80/100

Comparison with the industry

lower is better

Probability of issues per order

This business

1.6%

Average: Bars / Restaurants

14.4%

All businesses on Tailwind

13.3%

You're 86% better than the industry average!

Latest reviews

See all 500 reviews

mishal

Sep 17, 2026

5/5

Halima went above and beyond to provide great service!! Drinks are amazing will be back

A. S.

Sep 15, 2026

5/5

I deeply regret not being local because these cookies could cure my life. Very sweet and attentive woman behind the counter. Very clean facility. Delicious cookies! I just wish they had some seating!

Haleema Khan

Sep 7, 2026

5/5

Absolutely amazing cookies and fun drinks to go with them! Loved everything and they gave amazing customer service. Definitely go and try it!

O P

Sep 2, 2026

5/5

Employees are super sweet. I love coming to this location! They always make my loaded soda right!

Marisol Umana

Aug 29, 2026

5/5

Very great service, and super friendly! Very sweet workers!

Sofia Maho

Aug 29, 2026

5/5

Beautiful service because the beautiful workers Haleema, and Niveen helped me out and made me a nice drink! Delicious cookies as well!

Haju Khan

Aug 25, 2026

5/5

Excellent service and delicious treats! Thanks to Lulu for going above and beyond!

Nathan Landberg

Aug 23, 2026

5/5

Nunu and Haleema were great!

Jakki Harris

Aug 20, 2026

5/5

Nunu was amazing!!! Made my first time a blast!! I will definitely be returning soon for more of the Dubai Chocolate 🤗

Latosha Ellis

Aug 20, 2026

5/5

Nuna was amazing me and my family will be back

Issue Rate

1.6%

8 of 500 reviews are 1–2★lower is better

4.9/5

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5-star

482

4-star

3-star

2-star

0low

1-star

8low

Number of orders

Total Reviews

500

Low ratings