500 reviews for Pretzel & Pizza Creations

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Food was excellent but very poor customer service. The young girl with dark hair running the register is just plain rude and acts like you are nothing but an inconvenience. When I asked her if we could use their restroom before ordering our food she just kind of glared at me. Not who I would want making a first impression with my customers.

We had our conference lunch catered by them. The sandwich was absolutely delicious. The bread was so fresh. This service was truly astonishing. She was very intentive to everyones needs.

The last few times we have went here, the cheese has not been melted. The pizza should be cooked a little more.

amazing service and food everytime

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No written review

Iv come here half a dozon if not more when I'm in the area. Food is always amazing. Service is okay a smile or hello could go a long way. It also be wonderful to not have to pick aluminum foil off the bottom of my crab toped pretzel with almost every bite.

Food was amazing recommend to try everything from sandwiches to pizza and the stuffed pretzels are amazing

Never a complaint

Very good pizza joint in Fredrick. Try them out.

Unique and delicious sandwiches

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such an awesome little lunch spot. Incredible fast service and food. I’ll be coming back very soon.

I have always had such a great experience at this pizza place, and it has been a favorite of my family’s for a long time. Unfortunately, my experience today was completely different. The girl working at the register had an extremely poor attitude from the moment we walked in. She did not greet us and simply handed us menus while appearing visibly annoyed, as though taking my order and my sister-in-law’s order right after mine was an inconvenience. When I placed my order, her responses came across as rude and dismissive, and overall, her customer service was very unwelcoming. When our food came out, one of our pizzas had been forgotten. I was completely understanding and had no problem paying for the additional pizza, but when I went back to the register, I was met with the same poor attitude. I had initially tried to let the behavior go, but after I addressed the situation, she and a few other employees began laughing. At that point, I told the employee with the pink hair that I did not feel comfortable having her handle my food because the interaction had made me concerned about my food being tampered with. Once the pizza was ready, I apologized to the kind employee who handed it to me. She explained that the cashier—whose name I believe was Darian, although my receipt showed “Gaby C.”—was having a tough day. I can absolutely sympathize with someone having a difficult day; however, that does not make it acceptable to treat customers this way. I have always enjoyed coming here, which is why this experience was so disappointing. Based on how uncomfortable I was made to feel, I would probably choose not to come in again if this employee were working. I truly hope management addresses this, because this experience was not consistent with the great service my family and I have received here in the past.

Crab pretzel sticks and a medium marg, hits the spot!

Didn't even know this place existed. I just typed in Google where can I buy a pretzel near me and they recommended this. I went and got myself a pretzel and turkey in provolone sandwich with chips. Atmosphere inside was awesome. They were playing Pearl jam's Black when I ordered my food at the kiosk. Gen X vibes. Got my food to go. It was really good and I'll definitely be back.

Person working the front was so nice and the food was amazing. Definitely a hidden gem.

Overall pretty good, had the pizza and the crust was a little bland, but overall I liked it! I LOVED the lemonade and the pretzels themselves though.

No written review