L

Beauty Salons

Luxe nail bar

4.2 of 5160 reviewsGoogle

Right now

August–October: 2 complaints in 6 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
MonthPublic reviews1–2★
August 202521
September 202531
October 202531
November 202510
December 202521
January 202641
February 202620
March 202620
April 202642
May 202622
June 202631
July 202620
August 202631
September 202631
October 202600

Too few public reviews to compare with the usual level. Reviews in the last three months: 6, at least 30 needed. Reviews in the year before: 30, at least 60 needed.

Tailwind Reliability ScoreWeak
36/ 100
Public reviews (19.4% 1–2★)34
Problem resolution & replies (23% · 7/31)+2
Industry practices (0/6)+0

Issue Rate

19.4%

31 of 160 reviews are 1–2★

5★
120
4★
5
3★
4
2★
6low
1★
25low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Common problems in Beauty Salons — and Luxe nail bar’s numbers

Fixed problem taxonomy across collected reviews, always with denominators.

Communication & customer support

19%

of negative reviews in Beauty Salons

This business: 5.0% of all reviews (8 of 160)

How can a customer reach a person who can resolve an issue, and how quickly do you respond?

No official response from the business yet.

Examples where an issue happened — and how the business responded

Replied to 7 of 31 1–2★ reviews (23%)
HP

Hailey Parent

April 27, 2026Google
1/5

Will never go back. I asked for thin acrylics and the girl just globbed on the powder, there was no skill in this technician. They turned out very uneven and very thick. My pedicure was also very fast she didn’t take her time at all.

The business replied on Google · April 27, 2026

Hi Hailey, thank you for your feedback. We’re really sorry to hear that your experience didn’t meet your expectations. This is not the level of quality or care we aim to provide. We take your concerns about the acrylic application and pedicure service seriously, and we will address this with our team to ensure it doesn’t happen again. We would truly appreciate the opportunity to make things right for you. Please feel free to contact us directly so we can discuss a solution, whether that’s a correction or another accommodation. Your satisfaction is very important to us. Thank you again for bringing this to our attention

CS

Customer Service

April 7, 2026Google
1/5

I come here often and somehow always end up with someone new. I understand their new, need training, etc. … but then train them??? I can honestly say it was the WORST pedicure I’ve ever had in my life. To let her just do as she will without correcting her, guiding her, that’s literally setting her up for failure!! My feet sat in the water for no exaggeration about 1 minute throughout the whole pedicure. She didn’t cut or clean my toe nails. My legs sat with lotion on them the ENTIRE TIME for what???? That’s when I lost my cool & in return they did nothing but say sorry she’s new. My feet were so dry I don’t know what dead skin she thought she was getting off. Once I said something all they could say was she’s new and they’re sorry. That’s honestly not good enough, especially considering how expensive it is! You want to charge top of the line prices with bottom of the barrel services. The manager tried to say they have better people and to call ahead but that doesn’t excuse the poor work, customer service, & dissatisfactory of the customer. She didn’t say but 2 words throughout the entire service, it was horrible. The younger guy who did my nails because I was NOT letting her touch my hands, did his best… but I was honestly tired of complaining at that point. I think this time was the final straw for me and I’ll definitely be looking for recommendations of elsewhere to go for next time. Don’t go here unless you know who is good, you’ll be so disappointed it’ll make you sick that you even spent money on it.

The business replied on Google · April 8, 2026

We’re truly sorry to hear about your recent experience. This is not the level of service we strive to provide, and we completely understand your frustration. While we do train new team members, they should always be properly guided and supported to ensure every client receives the quality service they deserve. It’s clear we fell short in your visit, and we sincerely apologize for that. Your feedback is very important to us, and we will be addressing this with our team to improve both training and customer care moving forward. We would really appreciate the opportunity to make this right for you. Please feel free to reach out to us directly so we can take care of you properly on your next visit. Thank you for bringing this to our attention.

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Latest reviews

BR

Briahna Robertson

September 24, 2026Google
5/5

Over all a very nice place to get your nails done.

5★ Post Card
AK

Allyson Kalicharan

September 11, 2026Google
1/5

I was repeatedly questioned about not choosing gel on my toes and told it was “weird\.” If you’re looking for a recommendation, this wouldn’t be on my list\.

RT

Radiant Tiger

September 3, 2026Google
5/5

I LOVE LUXE NAILS! My nail tech, Taylor, did an amazing job! The salon is very nice, clean, bright and fun. Customers are laughing and the two managers are going around and asking how things are going, everyone is smiling and having the best time. I really appreciate that atmosphere, so many salons can be oppressive and boring. My nails are beautiful, I am so happy with them and I get so many compliments on them. Thank you, Taylor! Thank you, Luxe Nails! 💕

Review photoReview photo
5★ Post Card
See all 160 reviews

Reviews on platforms

  • Google4.2160 reviews1–2★: 31

Reliability

36/100Weak
Review base34 pts
Order scale+0 pts
Problem resolution+2 pts
Industry practices+0 pts
Luxe nail bar
19.4%

of 160 reviews

Beauty Salons
9.6%
All businesses on Tailwind
7.9%
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19/100
Luxe nail barTailwind Score · Mixed

★ 4.2 · 160 public reviews analyzed · 19.4% 1–2★

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5★ Rating Calculator

4.2★ · 160 reviews

How many consecutive 5★ reviews Luxe nail bar needs to reach its next rating target

Target rating:
5★ reviews needed (→ 4.3★)+23

One new 1★ review requires +5 five-star reviews to recover 4.2★.

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

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Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

Frequently asked questions

What is Luxe nail bar's rating and real issue rate?

Across 160 collected public reviews, Luxe nail bar has an average rating of 4.2/5 and a 1–2★ complaint rate of 19.4% (31 of 160 reviews). For comparison, the industry average issue rate is 9.6%. Its Tailwind Reliability Score is 36/100.

What are the most common customer complaints about Luxe nail bar?

Among 31 negative (1–2★) reviews for Luxe nail bar, the most frequent complaint categories are: Communication & customer support (8 reviews, 5% of all reviews); Service or product quality (3 reviews, 1.9% of all reviews); Lateness or rescheduling (2 reviews, 1.3% of all reviews).

Does Luxe nail bar respond to negative reviews and complaints?

Luxe nail bar has publicly replied to 7 out of 31 negative (1–2★) reviews (23% response rate).

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