Stella Nail Salon & Lounge

We're truly sorry to hear about your daughter's recent experience. It seems there was a misunderstanding with our staff member, who is new and still learning. We take feedback seriously and will be retraining her to ensure this doesn’t happen again. We always want our guests to feel comfortable, respected, and cared for during their visits. That said, we were genuinely happy to see you return and even more so that you left satisfied with your nails today. That’s why we were surprised and a little confused to see a 1-star review afterward. If there’s anything more we can do to improve your experience or make things right, please feel free to reach out to us directly at **512-986-4581**. Your support means a lot to us.

Carmen, thank you for taking the time to share your feedback. We're truly sorry to hear you left feeling disappointed after being a loyal customer for the past two years. We never want any guest to be surprised by pricing. While services such as gel polish, upgraded pedicures, and additional length do have separate charges, we agree those costs should always be clearly communicated before the service begins so you can make an informed decision. When you expressed your concern, our team offered to remove the gel and replace it with regular polish at no additional labor charge to match your original request. We understand that, due to your schedule, this wasn't a practical solution, and we're sorry we weren't able to resolve the situation in a way that met your expectations. We appreciate your feedback and are using it as an opportunity to reinforce with our staff the importance of reviewing all service upgrades and pricing before beginning any service. We hope you'll consider giving us another opportunity to provide the five-star experience you've come to expect. If you'd be willing, please contact us at the salon and ask for management—we'd appreciate the chance to make things right.