L

Beauty Salons

Lovely Nails & Skin Care

4.0 of 5116 reviewsGoogle

Right now

No public reviews in August–October.

Public reviews and 1–2★ reviews per month, last 15 months
MonthPublic reviews1–2★
August 202500
September 202500
October 202511
November 202500
December 202500
January 202600
February 202610
March 202600
April 202600
May 202600
June 202600
July 202610
August 202600
September 202600
October 202600

Too few public reviews to compare with the usual level. Reviews in the last three months: 0, at least 30 needed. Reviews in the year before: 3, at least 60 needed. Months with reviews in the year before: 3, at least 6 needed.

Tailwind Reliability ScoreWeak
42/ 100
Public reviews (21.6% 1–2★)42
Problem resolution & replies (4% · 1/25)+0
Industry practices (0/6)+0

Issue Rate

21.6%

25 of 116 reviews are 1–2★

5★
74
4★
14
3★
3
2★
6low
1★
19low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Common problems in Beauty Salons — and Lovely Nails & Skin Care’s numbers

Fixed problem taxonomy across collected reviews, always with denominators.

Communication & customer support

19%

of negative reviews in Beauty Salons

This business: 3.4% of all reviews (4 of 116)

How can a customer reach a person who can resolve an issue, and how quickly do you respond?

No official response from the business yet.

Examples where an issue happened — and how the business responded

Replied to 1 of 25 1–2★ reviews (4%)
BJ

Brooke Jones

January 27, 2023Google
1/5

I checked this place out because my sister said they were decent. It started with a roach on the sink that crawled out from under a towel. Whatever its a bug theyre everywhere. But Ive never had my nails be done so carelessly. They werent busy at all to be rushed so Im super irritated that my nails werent buffed or filed with care. She moved quick but I just thought she knew what she was doing. Super sloppy and bumpy not worth the price. My cuticles are cut up and my pedicure gel polish is already lifting on 3 of my toes. I wont be back.

Review photoReview photo

The business replied on Google · January 28, 2023

Dear Brooke, Thank you for informing us about experience. Our goal is to offer good customer experience and service. Please contact the salon/comeback and and ask for Maria. Thank you!

Social & Web Discussions
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Discussions about Lovely Nails & Skin Care on social media

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Latest reviews

TK

Therese K

July 17, 2026Google
5/5

No written review

CS

Christina Sams

February 15, 2026Google
5/5

No written review

_G

_.niyah._ G

October 26, 2025Google
2/5

they played in my face frl. i feel like she was just throwing random prices at us off the top of her head. i showed them a certain design she said 85. i said if you can’t do it i’ll pick something else she insisted they will do it. later into the session one of the workers tells me pic a color bc the tec won’t be doing the design i want just painting it solid. doesn’t explains why. why am i still paying 85 if she wont b doing it anymore? she then tries to start what i ask for but everything was very rushed, uneven, & sloppy. i had to file my nails myself bc of how slanted the nails were. i had to keep telling her to fix the dripping polish. they were closing & she was trying to skip the design i asked for AFTER ALREADY paying for it. when i mentioned it she said “baby you too much” & tried to apologize after that… i asked if she can fix the french tip bc it was still showing my nail tips & she ignored me. they are very unprofessional for real & the work deff isn’t worth the money yall. don’t go !!!

Review photoReview photoReview photoReview photo
See all 116 reviews

Reviews on platforms

  • Google4.0116 reviews1–2★: 25

Reliability

42/100Weak
Review base42 pts
Order scale+0 pts
Problem resolution+0 pts
Industry practices+0 pts
Lovely Nails & Skin Care
21.6%

of 116 reviews

Beauty Salons
9.6%
All businesses on Tailwind
7.9%
Website Embed & Trust Badge

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22/100
Lovely Nails & Skin CareTailwind Score · Mixed

★ 4.0 · 116 public reviews analyzed · 21.6% 1–2★

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5★ Rating Calculator

4.0★ · 116 reviews

How many consecutive 5★ reviews Lovely Nails & Skin Care needs to reach its next rating target

Target rating:
5★ reviews needed (→ 4.1★)+13

One new 1★ review requires +3 five-star reviews to recover 4.0★.

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

pulse-v1

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

Frequently asked questions

What is Lovely Nails & Skin Care's rating and real issue rate?

Across 116 collected public reviews, Lovely Nails & Skin Care has an average rating of 4.0/5 and a 1–2★ complaint rate of 21.6% (25 of 116 reviews). For comparison, the industry average issue rate is 9.6%. Its Tailwind Reliability Score is 42/100.

What are the most common customer complaints about Lovely Nails & Skin Care?

Among 25 negative (1–2★) reviews for Lovely Nails & Skin Care, the most frequent complaint categories are: Lateness or rescheduling (5 reviews, 4.3% of all reviews); Communication & customer support (4 reviews, 3.4% of all reviews); Service or product quality (3 reviews, 2.6% of all reviews).

Does Lovely Nails & Skin Care respond to negative reviews and complaints?

Lovely Nails & Skin Care has publicly replied to 1 out of 25 negative (1–2★) reviews (4% response rate).

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