Brianna
March 27, 2026GoogleOriginally I was not going to post a review, but I truly cannot get over how poor of an experience I had with Brooke. This was my second time coming to her, after 5 hours in the salon chair she didn’t achieve anything we had discussed when it came to my hair, I wanted to keep my roots dark ( my natural is almost black) and a more copper color like in the inspo photo. I came back the next day and a manage had to fix the mistakes she made. The only thing Brooke said to me was “I’m sorry you didn’t get exactly what you wanted”. I was too dumbfounded to speak. I am thankful for the manager for fixing my hair but this review is about Brooke. Her manner of handling the situation was absolutely unprofessional. I was nothing but kind, never raised my voice or anything, and she was rude and sassy after I had already paid for the service and tipped her. Even giving me side eyed as her manager was fixing my hair the next day. I never even received an official apology from her for messing up my hair, She couldn’t even acknowledge the fact that she did indeed botch my hair. I rarely ever get my hair done by a professional and Brooke solidified my trust issues with salons. If you do come to this salon, I recommend booking with one of the managers or a more seasoned professional.
The business replied on Google · March 28, 2026
Hi Brianna, Thank you for taking the time to share your experience. We’re truly sorry to hear about the dissatisfaction and the impact it had on your trust in our salon. We apologize for the frustration you described and for any interaction that felt unprofessional. Your experience does not reflect our standards, and we take this seriously. It’s concerning that the results did not align with your expectations after multiple hours in the chair, and that the follow-up conversation left you feeling unheard. We’re glad our management team could address the service the next day. We want to ensure every guest leaves feeling confident in their hair and treated with respect. It is unfortunate the salon’s rating declined due to a one-star review concerning a single stylist, despite our management team handling the situation promptly and effectively. We will review the notes from your visit and discuss the experience with Brooke to prevent a repeat occurrence. Your feedback is invaluable. We’re committed to continuous learning and to upholding a positive, professional environment for all guests and team members. Thank you again for bringing this to our attention. We hope to have the chance to restore your confidence in our salon.
