F

Beauty Salons

Floyd's Barber Spa

4.4 of 5154 reviewsGoogle

Right now

No public reviews in August–October.

Public reviews and 1–2★ reviews per month, last 15 months
MonthPublic reviews1–2★
August 202510
September 202500
October 202500
November 202500
December 202500
January 202610
February 202600
March 202600
April 202600
May 202620
June 202600
July 202600
August 202600
September 202600
October 202600

Too few public reviews to compare with the usual level. Reviews in the last three months: 0, at least 30 needed. Reviews in the year before: 4, at least 60 needed. Months with reviews in the year before: 3, at least 6 needed.

Tailwind Reliability ScoreWeak
40/ 100
Public reviews (12.3% 1–2★)40
Problem resolution & replies (5% · 1/19)+0
Industry practices (0/6)+0

Issue Rate

12.3%

19 of 154 reviews are 1–2★

5★
118
4★
16
3★
1
2★
3low
1★
16low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Common problems in Beauty Salons — and Floyd's Barber Spa’s numbers

Fixed problem taxonomy across collected reviews, always with denominators.

Communication & customer support

19%

of negative reviews in Beauty Salons

This business: 1.3% of all reviews (2 of 154)

How can a customer reach a person who can resolve an issue, and how quickly do you respond?

No official response from the business yet.

Examples where an issue happened — and how the business responded

Replied to 1 of 19 1–2★ reviews (5%)
MB

M Barnes

January 15, 2013Google
2/5

I've stopped going to Floyds due to the increasingly unprofessional manner in which this shop operates. The last time I attempted to get my hair cut, I was greeted by a "Sign in sheet" and a staff person, who was funny enough, asleep in a recliner in the waiting area. He did wake up and although I was the only customer in the place, he made to sign in to be seated. That alone was not the issue for not going back. I found the stylists to be quite bored with their customers to the point of stopping in mid session to text message people, take personal calls or talk to significant others who simply walk in the door and up to the chair where you sit. Floyd's is a great location and due to lack of customers, you may make it in and out of there quickly, provided your stylist doesn't need to take a call.

The business replied on Google · November 7, 2013

M Barnes, I want to personally apologize for the service that you received in the past. Since you posted your review, the shop has a new owner, new staff, and lots of new smiles. Please give us the opportunity to provide you with top notch quality and service! Thank you!

Social & Web Discussions
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Latest reviews

SA

Seth Alexander

May 29, 2026Google
5/5

Very nice and did a great job!

5★ Post Card
TH

Tyrone Hawkins

May 14, 2026Google
5/5

Love getting my haircut with Rita! Always friendly and great cuts

5★ Post Card
BR

Brad Reynolds

January 17, 2026Google
5/5

No written review

See all 154 reviews

Reviews on platforms

  • Google4.4154 reviews1–2★: 19

Reliability

40/100Weak
Review base40 pts
Order scale+0 pts
Problem resolution+0 pts
Industry practices+0 pts
Floyd's Barber Spa
12.3%

of 154 reviews

Beauty Salons
9.6%
All businesses on Tailwind
7.9%
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12/100
Floyd's Barber SpaTailwind Score · Mixed

★ 4.4 · 154 public reviews analyzed · 12.3% 1–2★

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5★ Rating Calculator

4.4★ · 154 reviews

How many consecutive 5★ reviews Floyd's Barber Spa needs to reach its next rating target

Target rating:
5★ reviews needed (→ 4.5★)+31

One new 1★ review requires +6 five-star reviews to recover 4.4★.

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

pulse-v1

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

Frequently asked questions

What is Floyd's Barber Spa's rating and real issue rate?

Across 154 collected public reviews, Floyd's Barber Spa has an average rating of 4.4/5 and a 1–2★ complaint rate of 12.3% (19 of 154 reviews). For comparison, the industry average issue rate is 9.6%. Its Tailwind Reliability Score is 61/100.

What are the most common customer complaints about Floyd's Barber Spa?

Among 19 negative (1–2★) reviews for Floyd's Barber Spa, the most frequent complaint categories are: Lateness or rescheduling (3 reviews, 1.9% of all reviews); Communication & customer support (2 reviews, 1.3% of all reviews).

Does Floyd's Barber Spa respond to negative reviews and complaints?

Floyd's Barber Spa has publicly replied to 1 out of 19 negative (1–2★) reviews (5% response rate).

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