M Barnes
January 15, 2013GoogleI've stopped going to Floyds due to the increasingly unprofessional manner in which this shop operates. The last time I attempted to get my hair cut, I was greeted by a "Sign in sheet" and a staff person, who was funny enough, asleep in a recliner in the waiting area. He did wake up and although I was the only customer in the place, he made to sign in to be seated. That alone was not the issue for not going back. I found the stylists to be quite bored with their customers to the point of stopping in mid session to text message people, take personal calls or talk to significant others who simply walk in the door and up to the chair where you sit. Floyd's is a great location and due to lack of customers, you may make it in and out of there quickly, provided your stylist doesn't need to take a call.
The business replied on Google · November 7, 2013
M Barnes, I want to personally apologize for the service that you received in the past. Since you posted your review, the shop has a new owner, new staff, and lots of new smiles. Please give us the opportunity to provide you with top notch quality and service! Thank you!