Ask Tailwind about Zen Head Spa
▸Why the Issue Rate Is More Important Than the Average Rating?
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
Aggregated statistics from all platforms
Reliability Score
A+Comparison with the industry
lower is betterShare of 1–2★ reviews
Rating dynamics
Average rating per platform, by fetch snapshot
Latest reviews
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1–2★ reviews▸Why the Issue Rate Is More Important Than the Average Rating?
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
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