University Tire & Auto Service

4.6 of 5100 reviewsGoogle

4.6of 5

100 reviews · Google

Right now

July–September: 8 complaints in 25 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	0	0
August 2025	0	0
September 2025	0	0
October 2025	0	0
November 2025	0	0
December 2025	0	0
January 2026	7	1
February 2026	7	1
March 2026	16	2
April 2026	12	0
May 2026	14	4
June 2026	12	4
July 2026	7	1
August 2026	6	2
September 2026	12	5

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 12 of 68. Too few public reviews to compare with the usual level. Reviews in the last three months: 25, at least 30 needed. Latest review: October 19.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Reviews and complaints by month

reviews1–2★

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	0	0
August 2025	0	0
September 2025	0	0
October 2025	0	0
November 2025	0	0
December 2025	0	0
January 2026	7	1
February 2026	7	1
March 2026	16	2
April 2026	12	0
May 2026	14	4
June 2026	12	4
July 2026	7	1
August 2026	6	2
September 2026	12	5

usual level · 12 mo.now

Issue Rate

22.0%

22 of 100 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★

4★

3★

2★

7low

1★

15low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Latest reviews

Only complaints See all 100 reviews

bernard chang

October 19, 2026Google

5/5

came in w a faulty battery. left with a new one and excellent service.

Monica Ramirez

October 17, 2026Google

5/5

Great service!

Mojo Ajojo

October 17, 2026Google

1/5

Beware. The presence of University vehicles is used to make it seem like this business is on the level. They are not. A worn $25 dollar bolt was not replaced in $5000 repair job. A critical bolt that poses a severe risk at highway speeds if it were to crack. After keeping my car for months, they even held off on replacing the headlight bulb on the “brand new” headlight they installed. Keep away!

Morgan Way

October 8, 2026Google

2/5

They are fine for standard jobs like routine oil change, but they told me out of the blue after an inspection that my brakes were metal on metal, so I needed front brake pad and rotor replacement and quoted $850. At least they were nice and didn't force me to get the work done when I said no. I hadn't felt anything wrong with my brakes so I went to two other shops, and both said my brakes were totally fine (30% and 60%, so not even close to 0%!) and they told me I had been scammed. Unfortunately, I think this place takes advantage of students who don't know about cars, so I'd not go there unless it's for small, routine things like an oil change. The people are nice but I'm not trying to spend $850 or more for something that's completely unnecessary.

Vanessa Wilkins

October 5, 2026Google

5/5

Great customer service and pricing. I definitely recommend this business, they were great.

The business replied on Google · December 18, 2024

David Martin

October 3, 2026Google

5/5

No written review

See all 100 reviews