Kendall Toyota of Bend

They are nice enough. But if you want to buy a Corolla hybrid fwd they ask for a $1000 deposit and Tell you they will get one for you. Well I did that and it's been 3 months and still no car. Then they call me and try to sell me a different car than the one I want. I should have just bought one in the valley

Very disappointing experience with Bend Toyota. I purchased my truck brand new from Bend Toyota and have had it serviced there over the years, so I expected a reasonable level of customer service when I called for a repair estimate. Instead, I was put on hold for more than 10 minutes just trying to get assistance. I explained that I believed I needed a wiring harness replaced and was simply looking for a quote. I was told they would have to perform a diagnostic before they could provide an estimate. I explained that I understood there could potentially be other issues, but asked them to simply price the wiring harness replacement I was specifically asking about. They refused to provide even that estimate. When I questioned why they couldn't give me a price based on the assumption that the wiring harness was the problem, I was told the issue could be something much larger. While I understand that additional problems are possible, repeatedly emphasizing that possibility without providing any useful information left me feeling like the conversation was being driven by fear and uncertainty rather than an effort to help the customer. I eventually told them that if they couldn't provide a quote, I would take my business to an independent shop. Their response was essentially that an independent shop would tell me the same thing. So I called Import Performance Auto Repair. They answered immediately, took my information, listened to what I needed, and emailed me a quote within 30 minutes. That experience told me everything I needed to know. I wasn't asking Bend Toyota to guarantee that the wiring harness was the only problem. I was asking for a straightforward estimate for a specific repair. If a diagnosis was ultimately necessary before completing the work, that's understandable. But refusing to provide any estimate at all—and then suggesting an independent shop would do the same—was extremely frustrating. I've supported Bend Toyota as a customer since purchasing my truck there. Unfortunately, this experience has made me question why I should continue paying dealership prices when an independent shop was able to provide the basic customer service I was looking for almost immediately. Bend Toyota lost my business over something that should have been a simple conversation.