E

Auto

E & J Automotive Diagnostics and Repair

4.8 of 5401 reviewsGoogle
ejautomotive.com

Right now

August–October: 1 complaint in 7 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
MonthPublic reviews1–2★
August 202510
September 202500
October 202500
November 202510
December 202500
January 202690
February 202630
March 202670
April 202680
May 202660
June 202660
July 202640
August 202640
September 202631
October 202600

Too few public reviews to compare with the usual level. Reviews in the last three months: 7, at least 30 needed. Reviews in the year before: 45, at least 60 needed.

Tailwind Reliability ScoreAverage
55/ 100
Public reviews (3.0% 1–2★)52
Problem resolution & replies (42% · 5/12)+3
Industry practices (0/6)+0

Issue Rate

3.0%

12 of 401 reviews are 1–2★

5★
374
4★
13
3★
2
2★
2low
1★
10low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Common problems in Auto — and E & J Automotive Diagnostics and Repair’s numbers

Fixed problem taxonomy across collected reviews, always with denominators.

Communication & customer support

18%

of negative reviews in Auto

This business: 0.5% of all reviews (2 of 401)

How can a customer reach a person who can resolve an issue, and how quickly do you respond?

No official response from the business yet.

Examples where an issue happened — and how the business responded

Replied to 5 of 12 1–2★ reviews (42%)
GL

gifford lee

September 8, 2026Google
1/5

I ask for prices for front break pads and rear! The guy said he doesn't disclosed prices over the phone. Thats a scam dont come here its business you have to disclose prices to customer its the law and BBB+ ALSO! DONT COME HERE. THEY MUST DISCLOSE PRICES

The business replied on Google · September 8, 2026

Mr. Lee, I'm sorry to hear that you are disappointed at our policy of not providing quotes over the phone. We aim to be as transparent as possible when diagnosing and repairing vehicles, and part of that transparency involves providing an accurate price quote. It's very common for a manufacturer to offer multiple trim packages for a year/make/model, some of which may use different brake parts. Our shop policy is that we must see the vehicle before providing any repair quotes. This is for your protection so that you receive an accurate quote. There is no law requiring that we must provide price quotes over the phone. Please rest assured that we do provide quotes at the time of service and we would never proceed with a vehicle repair without first providing a quote and receiving approval. Unfortunately you hung up the phone before we were able to explain the reasoning behind our policy.

BS

Brian Seng

October 16, 2023Google
1/5

Great reviews so I tried to make an appt. but they aren't open weekends, have a 2 week backlog and won't let you wait for a simple tire rotation and alignment. I'm sure their work is fabulous but if its completely inaccessible to the average persons working schedule then I guess I'll never get to find out! On to the next shop.

The business replied on Google · October 16, 2023

Hey Brian, I'm sorry we were not able to accommodate sooner or have you wait for your vehicle. We've been closed on Saturdays since the pandemic and it's been difficult for us to find good help since then. Please keep us in mind for the future and, hopefully, we will be more accessible for you! Best of luck until then!

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Latest reviews

KD

Kianna D

September 16, 2026Google
5/5

I can’t say enough great things about this place! Justin and his team thoroughly diagnosed my vehicle and got to the bottom of the issue right away. They took the time to properly identify the problem and, more importantly, recognized that the repair could potentially be covered by the manufacturer. Because of their expertise and honesty, they saved me thousands of dollars. I’m incredibly grateful for their help and professionalism. This shop has absolutely earned my business, and I highly recommend Justin and his team!

The business replied on Google · September 21, 2026

Thank you so much. So happy we were able to identify the issue while saving you thousands of dollars! Welcome to the E & J Family.

5★ Post Card
GL

gifford lee

September 8, 2026Google
1/5

I ask for prices for front break pads and rear! The guy said he doesn't disclosed prices over the phone. Thats a scam dont come here its business you have to disclose prices to customer its the law and BBB+ ALSO! DONT COME HERE. THEY MUST DISCLOSE PRICES

The business replied on Google · September 8, 2026

Mr. Lee, I'm sorry to hear that you are disappointed at our policy of not providing quotes over the phone. We aim to be as transparent as possible when diagnosing and repairing vehicles, and part of that transparency involves providing an accurate price quote. It's very common for a manufacturer to offer multiple trim packages for a year/make/model, some of which may use different brake parts. Our shop policy is that we must see the vehicle before providing any repair quotes. This is for your protection so that you receive an accurate quote. There is no law requiring that we must provide price quotes over the phone. Please rest assured that we do provide quotes at the time of service and we would never proceed with a vehicle repair without first providing a quote and receiving approval. Unfortunately you hung up the phone before we were able to explain the reasoning behind our policy.

KA

Kelechi A

September 1, 2026Google
5/5

I can’t say enough good things about Justin at E&J Automotive. The first time I met Justin was actually after I had taken my car to the dealership because I was having an issue they couldn’t figure out. On my way back from the dealership, my car broke down right in front of Justin’s house. Talk about perfect timing! I explained what had happened, and Justin assured me that if the dealership couldn’t diagnose and fix the problem, he could. When the dealership fell through I decided to take my car to him—and he did exactly what he said he would. He properly diagnosed the issue, got to the root of the problem, and fixed it. That experience immediately earned my trust. Justin is incredibly knowledgeable, skilled, thorough, and takes pride in his work. More than anything, his service gives me the peace of mind of knowing that my car is in good hands and that the job will be done right. Justin was previously at Ramsey’s Auto, and when he opened E&J Automotive, I continued to bring my car to him. I’ve even continued using his services after moving away because I trust his work that much. I’ve also recommended him to family and friends for the same reason. Justin is absolutely worth every dime. A mechanic you can trust is hard to find, and once you find one, you hold on to them. I highly recommend Justin and E&J Automotive!

The business replied on Google · September 21, 2026

Wow, Kelechi, thank you so much for taking the time to leave such an incredible review. We' re so glad we happened to be in the right place at the right time and were able to help get you back on the road. It truly means a lot to us that you continue to trust Justin and E & J Automotive with your vehicle, even after moving away, and that you recommended us to your family and friends. Thank you

5★ Post Card
See all 401 reviews

Reviews on platforms

  • Google4.8401 reviews1–2★: 12

Reliability

55/100Average
Review base52 pts
Order scale+0 pts
Problem resolution+3 pts
Industry practices+0 pts
E & J Automotive Diagnostics and Repair
3.0%

of 401 reviews

Auto
7.6%
All businesses on Tailwind
7.9%
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https://ejautomotive.com
3/100
E & J Automotive Diagnostics and RepairTailwind Score · Mixed

★ 4.8 · 401 public reviews analyzed · 3% 1–2★

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5★ Rating Calculator

4.8★ · 401 reviews

How many consecutive 5★ reviews E & J Automotive Diagnostics and Repair needs to reach its next rating target

Target rating:
5★ reviews needed (→ 4.9★)+402

One new 1★ review requires +19 five-star reviews to recover 4.8★.

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

pulse-v1

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

Frequently asked questions

What is E & J Automotive Diagnostics and Repair's rating and real issue rate?

Across 401 collected public reviews, E & J Automotive Diagnostics and Repair has an average rating of 4.8/5 and a 1–2★ complaint rate of 3.0% (12 of 401 reviews). For comparison, the industry average issue rate is 7.6%. Its Tailwind Reliability Score is 55/100.

What are the most common customer complaints about E & J Automotive Diagnostics and Repair?

Among 12 negative (1–2★) reviews for E & J Automotive Diagnostics and Repair, the most frequent complaint categories are: Communication & customer support (2 reviews, 0.5% of all reviews); Damaged items or surfaces (1 reviews, 0.2% of all reviews).

Does E & J Automotive Diagnostics and Repair respond to negative reviews and complaints?

E & J Automotive Diagnostics and Repair has publicly replied to 5 out of 12 negative (1–2★) reviews (42% response rate).

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