gifford lee
September 8, 2026GoogleI ask for prices for front break pads and rear! The guy said he doesn't disclosed prices over the phone. Thats a scam dont come here its business you have to disclose prices to customer its the law and BBB+ ALSO! DONT COME HERE. THEY MUST DISCLOSE PRICES
The business replied on Google · September 8, 2026
Mr. Lee, I'm sorry to hear that you are disappointed at our policy of not providing quotes over the phone. We aim to be as transparent as possible when diagnosing and repairing vehicles, and part of that transparency involves providing an accurate price quote. It's very common for a manufacturer to offer multiple trim packages for a year/make/model, some of which may use different brake parts. Our shop policy is that we must see the vehicle before providing any repair quotes. This is for your protection so that you receive an accurate quote. There is no law requiring that we must provide price quotes over the phone. Please rest assured that we do provide quotes at the time of service and we would never proceed with a vehicle repair without first providing a quote and receiving approval. Unfortunately you hung up the phone before we were able to explain the reasoning behind our policy.