T

Tower Zone Smoke Shop

4.4 of 539 reviewsGoogle

4.4of 5

39 reviews · Google

Right now

No public reviews in August–October.

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
August 2025	0	0
September 2025	0	0
October 2025	1	0
November 2025	0	0
December 2025	0	0
January 2026	0	0
February 2026	0	0
March 2026	0	0
April 2026	0	0
May 2026	3	0
June 2026	0	0
July 2026	0	0
August 2026	0	0
September 2026	0	0
October 2026	0	0

Too few public reviews to compare with the usual level. Reviews in the last three months: 0, at least 30 needed. Reviews in the year before: 4, at least 60 needed. Months with reviews in the year before: 2, at least 6 needed.

Reviews and complaints by month

reviews1–2★

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
August 2025	0	0
September 2025	0	0
October 2025	1	0
November 2025	0	0
December 2025	0	0
January 2026	0	0
February 2026	0	0
March 2026	0	0
April 2026	0	0
May 2026	3	0
June 2026	0	0
July 2026	0	0
August 2026	0	0
September 2026	0	0
October 2026	0	0

usual level · 12 mo.now

Tailwind Reliability ScoreAverage

59/ 100

Public reviews (12.8% 1–2★)59

Problem resolution & replies (0% · 0/5)+0

Industry practices (0/6)+0

Issue Rate

12.8%

5 of 39 reviews are 1–2★

5★

31

4★

1

3★

2

2★

1low

1★

4low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Common problems in Retail — and Tower Zone Smoke Shop’s numbers

Fixed problem taxonomy across collected reviews, always with denominators.

Communication & customer support

27%

of negative reviews in Retail

This business: 2.6% of all reviews (1 of 39)

How can a customer reach a person who can resolve an issue, and how quickly do you respond?

No official response from the business yet.

Lateness or rescheduling

8%

of negative reviews in Retail

This business: 0.0% of all reviews (0 of 39)

How do you handle situations when a specialist is running late or an order needs to be rescheduled?

No official response from the business yet.

Damaged items or surfaces

3%

of negative reviews in Retail

This business: 0.0% of all reviews (0 of 39)

How do you handle claims if an item or property gets damaged during service or delivery?

No official response from the business yet.

Unexpected charges or price changes

3%

of negative reviews in Retail

This business: 0.0% of all reviews (0 of 39)

When can the final price differ from the initial quote, and how do you resolve billing disputes?

No official response from the business yet.

Service or product quality

2%

of negative reviews in Retail

This business: 0.0% of all reviews (0 of 39)

What do you do when a customer isn’t satisfied with the quality of your service or product?

No official response from the business yet.

No-show or last-minute cancellation

0%

of negative reviews in Retail

This business: 0.0% of all reviews (0 of 39)

What happens if the assigned specialist cancels at the last minute or fails to arrive?

No official response from the business yet.

Social & Web Discussions

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Discussions about Tower Zone Smoke Shop on social media

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Latest reviews

Only complaints See all 39 reviews

LC

Luis Chino Adrian Aguilera Encino

May 19, 2026Google

5/5

No written review

RW

Ron White

May 3, 2026Google

3/5

High priced for a smoke shop paid 14.50 + tax for a pack of marlboro 100's at my usual store same pack 13.oo tax included and i thought smoke shops were supposed to be cheaper not here

VB

vondangobootonube Bouquenoy

May 3, 2026Google

5/5

Get cha smoke on they got what you need tell them you got money they have extra stuff

KR

Kris

October 27, 2025Google

5/5

Great place they always have whatever I need and they make suggestions if I’m not sure theirs one guy I know he’s part of the family he has one blue eye and one brown I think anyways he’s always so helpful and making sure I’m happy and I got everything I need and they have good prices which helps in this shitty economy. Keep doing what you do cuz your doing it right and a shout out to the sunset lane store too they aren’t open late enough for me but now and then I’ll pop in they r great too! Shop local!! It helps our communities Thanks guys for everything!!!

LG

Luis Gary

July 8, 2025Google

5/5

No written review

PM

Padraic Moran

March 29, 2025Google

5/5

No written review

See all 39 reviews

Reviews on platforms

Google4.439 reviews1–2★: 5

Reliability

59/100Average

Review base59 pts

Order scale+0 pts

Problem resolution+0 pts

Industry practices+0 pts

Tower Zone Smoke Shop

12.8%

of 39 reviews

Retail

8.4%

All businesses on Tailwind

7.9%

Website Embed & Trust Badge

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13/100

Tower Zone Smoke ShopTailwind Score · Mixed

★ 4.4 · 39 public reviews analyzed · 12.8% 1–2★

Ask AI about this businessChatGPT · Claude · Perplexity

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5★ Rating Calculator

4.4★ · 39 reviews

How many consecutive 5★ reviews Tower Zone Smoke Shop needs to reach its next rating target

Target rating:

5★ reviews needed (→ 4.5★)+8

One new 1★ review requires +6 five-star reviews to recover 4.4★.

Get free 5★ review QR →Full calculator

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

Frequently asked questions

What is Tower Zone Smoke Shop's rating and real issue rate?

Across 39 collected public reviews, Tower Zone Smoke Shop has an average rating of 4.4/5 and a 1–2★ complaint rate of 12.8% (5 of 39 reviews). For comparison, the industry average issue rate is 8.4%. Its Tailwind Reliability Score is 59/100.

What are the most common customer complaints about Tower Zone Smoke Shop?

Among 5 negative (1–2★) reviews for Tower Zone Smoke Shop, the most frequent complaint categories are: Communication & customer support (1 reviews, 2.6% of all reviews).

Does Tower Zone Smoke Shop respond to negative reviews and complaints?

Tower Zone Smoke Shop has publicly replied to 0 out of 5 negative (1–2★) reviews (0% response rate).

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Tailwind Reliability ScoreAverage

59/ 100

Public reviews (12.8% 1–2★)59

Problem resolution & replies (0% · 0/5)+0

Industry practices (0/6)+0

Issue Rate

12.8%

5 of 39 reviews are 1–2★

5★

31

4★

1

3★

2

2★

1low

1★

4low

5★ Rating Calculator

4.4★ · 39 reviews

How many consecutive 5★ reviews Tower Zone Smoke Shop needs to reach its next rating target

Target rating:

5★ reviews needed (→ 4.5★)+8

One new 1★ review requires +6 five-star reviews to recover 4.4★.

Get free 5★ review QR →Full calculator

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

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