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Retail

NE Flower Boutique

4.8 of 5500 reviewsGoogle
neflowerboutique.com

Right now

No clear change

August–October: 1 complaint in 30 public reviews — 3.3%. Usually NE Flower Boutique has 3.7%.

Public reviews and 1–2★ reviews per month, last 15 months
MonthPublic reviews1–2★
August 2025190
September 202570
October 2025201
November 202570
December 2025161
January 2026160
February 2026201
March 2026160
April 2026132
May 2026261
June 2026151
July 2026160
August 2026130
September 2026171
October 202600
Tailwind Reliability ScoreAverage
58/ 100
Public reviews (2.2% 1–2★)54
Problem resolution & replies (45% · 5/11)+4
Industry practices (0/6)+0

Issue Rate

2.2%

11 of 500 reviews are 1–2★

5★
475
4★
11
3★
3
2★
0low
1★
11low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Common problems in Retail — and NE Flower Boutique’s numbers

Fixed problem taxonomy across collected reviews, always with denominators.

Communication & customer support

27%

of negative reviews in Retail

This business: 0.2% of all reviews (1 of 500)

How can a customer reach a person who can resolve an issue, and how quickly do you respond?

No official response from the business yet.

Examples where an issue happened — and how the business responded

Replied to 5 of 11 1–2★ reviews (45%)
ПА

Привет Аыа

December 28, 2025Google
1/5

Very disappointed. I would give zero stars if I could — I’m not giving a single star for this experience. They sold me old flowers — the bouquet was falling apart and petals were dropping while still in the package. A month ago, for the same price, they sold a much bigger, fresh bouquet with amazing quality and beautiful flowers. This time the quality was terrible, and the price is clearly overpriced for what you get. Not worth it at all. Not recommended.

The business replied on Google · December 28, 2025

Thank you for sharing your feedback, and for your repeat business ❤️ we truly appreciate you choosing us again. We’re very sorry to hear that you were disappointed with your recent bouquet. Our team follows strict quality-control standards and we do not hold or sell aging inventory, so this experience is very surprising to us. Had we been made aware at the time of your purchase, we would have been happy to immediately replace the bouquet, issue a refund, or otherwise make it right for you. We’d really appreciate the opportunity to look into this further - please reach out to us directly at northeastflowers@gmail.com so we can investigate the order details and work toward a resolution. Your satisfaction is very important to us and we would love to see you come back to us again and again! Looking forward to hearing from you!

EK

Elena Kogay

August 21, 2024Google
1/5

Никому не рекомендую покупать здесь цветы. Малюсенький букетик обойдётся вам не меньше 70 долларов, совершенно не умеют оформлять. Вы девочки если берёте такие большие деньги за букет, так хотя-бы научитесь оформлять красиво. Всем советую пойти в неткост или другой американский магазин , там вам будут красивые букеты и дешевле. Всем желаю счастья.

The business replied on Google · August 21, 2024

Уважаемая Елена, Спасибо вам большое за ваш отзыв и за возможность пересмотреть наш сервис и принести улучшения там, где возможно наши клиенты могут увидеть пробелы, ведь именно это позволяет нам расти и улучшаться. Приносим наши глубочайшие извинения если наш букет не порадовал вас и не исполнил все ваши цветочные мечты! Наши высококвалифицированные флористы всегда стараются угодить клиенту и если что-то не до конца удовлетворяет, мы всегда рады исправить дизайн, подобрать иное оформление и убедиться, что наши клиенты всегда уходят довольными 🥰. Нам действительно очень жаль что вашем случае это произошло не так. Мы не видим у нас в магазине транзакцию с вашим именем и к нам не поступало жалоб напрямую, поэтому мы не уверены конкретно что произошло вашей ситуации не так. Мы бы хотели сделать всё, что в наших силах, чтобы разобраться и исправить ситуацию и оставить у вас прекрасное впечатление и чтобы вы приходили к нам снова и снова! Пожалуйста напишите нам SMS по номеру (215)437-1913 как с вами можно связаться и мы обязательно уладим ситуацию!

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Latest reviews

TG

THE GURU

September 21, 2026Google
5/5

THE FLOWERS WERE BEAUTIFULLY MADE AND DELIVERED IN A APPROPRIATE TIME. THE COMMUNICATION WAS EXCELLENT WHEN I MADE THE ORDER AND SHE WAS VERY NICE AND ANSWERED EVERY QUESTION I HAD BEFORE MAKING MY CHOICE OF FLORAL ARRANGEMENT. THIS PLACE IS A++++++

Review photoReview photo
5★ Post Card
ЄК

Єлизавета Кружкова

September 21, 2026Google
5/5

They provided excellent communication and helped me choose a bouquet. The flowers were beautiful, fresh and the delivery was on time. Many thanks for the quick responses and keeping me updated on the delivery

5★ Post Card
ОЛ

Олег

September 20, 2026Google
1/5

Terrible service. When I went in for a bouquet, the salesperson didn't help me or offer any options; she just stood there in silence. Furthermore, she insisted they were busy and that I’d have to wait a long time, even though there wasn't a single other customer in the shop. I made it clear I was willing to wait and started picking out a bouquet, but she told me their bouquets start at $50—meaning I couldn't buy a bouquet for my daughter for less than that. I’ve never heard of such a rule; at any other flower shop, I can put together a bouquet for any budget! I went to another florist instead, and they put together a beautiful bouquet for $30 in just 10 minutes. Terrible service! I wouldn't recommend this place to anyone.

See all 500 reviews

Reviews on platforms

  • Google4.8500 reviews1–2★: 11

Reliability

58/100Average
Review base54 pts
Order scale+0 pts
Problem resolution+4 pts
Industry practices+0 pts
NE Flower Boutique
2.2%

of 500 reviews

Retail
8.4%
All businesses on Tailwind
7.9%
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https://neflowerboutique.com
2/100
NE Flower BoutiqueTailwind Score · Mixed

★ 4.8 · 500 public reviews analyzed · 2.2% 1–2★

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5★ Rating Calculator

4.8★ · 500 reviews

How many consecutive 5★ reviews NE Flower Boutique needs to reach its next rating target

Target rating:
5★ reviews needed (→ 4.9★)+501

One new 1★ review requires +19 five-star reviews to recover 4.8★.

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

pulse-v1

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

Frequently asked questions

What is NE Flower Boutique's rating and real issue rate?

Across 500 collected public reviews, NE Flower Boutique has an average rating of 4.8/5 and a 1–2★ complaint rate of 2.2% (11 of 500 reviews). For comparison, the industry average issue rate is 8.4%. Its Tailwind Reliability Score is 58/100.

What are the most common customer complaints about NE Flower Boutique?

Among 11 negative (1–2★) reviews for NE Flower Boutique, the most frequent complaint categories are: Damaged items or surfaces (2 reviews, 0.4% of all reviews); Unexpected charges or price changes (2 reviews, 0.4% of all reviews); Communication & customer support (1 reviews, 0.2% of all reviews).

Does NE Flower Boutique respond to negative reviews and complaints?

NE Flower Boutique has publicly replied to 5 out of 11 negative (1–2★) reviews (45% response rate).

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