Ask Tailwind about Saks OFF 5TH

Issue Rate

10.4%

52 of 500 reviews are 1–2★lower is better

4.1/5

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5-star

266

4-star

117

3-star

2-star

18low

1-star

34low

Number of orders

Total Reviews

500

Low ratings

?How do we calculate TailwindScore?

Retail

Saks OFF 5TH

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Aggregated statistics from all platforms

Google reviews

Issue Rate

10.40%

4.10/5

Why the Issue Rate Is More Important Than the Average Rating?

5-star

266

4-star

117

3-star

2-star

1-star

Number of orders

Total Reviews

500

Low ratings

Reliability Score

Weak

Trust Score41/100

Comparison with the industry

lower is better

Probability of issues per order

This business

10.4%

Average: Retail

9.9%

All businesses on Tailwind

11.7%

You're 48% better than the industry average!

Latest reviews

See all 500 reviews

Kathleen Albert

Sep 22, 2026

5/5

No written review

Greta

Sep 16, 2026

5/5

A very nice shopping experience - great! At Store 723 Napled

Torrie DeWitt

Sep 15, 2026

5/5

Five star customer service! I absolutely love coming into this store. Tiffany helped me find a couple outfits for my trip! She was very patient and kind and found me things I wouldn’t have even thought about trying on! Will definitely be coming back!

Dedra Sheffield

Sep 14, 2026

1/5

Doesn’t even deserve 1 star. I drove over to Miramar especially for this store…. I was looking for certain items and upon reaching the swimsuits I noticed two clerks yapping away, staring at me. Eventually their form of security hovered near me. I engaged their loss prevention of some sorts lol. How insulting. I work at an agency where I have a secret clearance. I could have bought anything I desired… But not after being treated like a crim.

Britta Roberts

Aug 19, 2026

5/5

Donna was helping me to find a ball gown for an opera gown in Nice, France. She listens to my needs and was professional, knowledgeable and found me the perfect gown. She went above and beyond!! 5 star service

Claudia Nieto Puyana

Aug 19, 2026

5/5

No written review

xiomara leoni

Jul 7, 2026

5/5

No written review

Lori Betts

Jun 7, 2026

1/5

Double check EVERYTHING before completing checkout. Was told SPECIFICALLY that luggage was 20% off, then denied discount when checking out. Not happy about it.

Monica Gentile

May 29, 2026

3/5

No written review

Steven Nicolae

May 24, 2026

5/5

Great store to make a statement!! 😎

Issue Rate

10.4%

52 of 500 reviews are 1–2★lower is better

4.1/5

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5-star

266

4-star

117

3-star

2-star

18low

1-star

34low

Number of orders

Total Reviews

500