Ask Tailwind about Cloud 9 Smoke Shop, Vape, & Hookah Co. - Cartersville
Issue Rate
4.5%
21 of 469 reviews are 1–2★lower is better4.8/5
▸Why the Issue Rate Is More Important Than the Average Rating?
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
5-star
428
4-star
12
3-star
8
2-star
5low
1-star
16low
Number of orders
0
Total Reviews
469
Low ratings
21
C
Aggregated statistics from all platforms
Reliability Score
B+Trust Score89/100
Comparison with the industry
lower is betterShare of 1–2★ reviews
This business
4.5%
Average: Retail
8.6%
All businesses on Tailwind
9.8%
Better than 69% of businesses on Tailwind
Rating dynamics
Google
Average rating per platform, by fetch snapshot
Latest reviews
CC
Corey Clayton
Aug 13, 2026
5/5
Jackson and Samantha were super helpful finding a birthday gift for my daughter!!! Highly recommended this store
Issue Rate
4.5%
21 of 469 reviews are 1–2★lower is better4.8/5
▸Why the Issue Rate Is More Important Than the Average Rating?
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
5-star
428
4-star
12
3-star
8
2-star
5low
1-star
16low
Number of orders
0
Total Reviews
469
Low ratings
21
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