C

Cloud 9 Smoke Shop, Vape, & Hookah Co. - Cartersville

4.8 of 5469 reviewsGoogle

cloud9smokeco.com

4.8of 5

469 reviews · Google

Right now

August–October: 0 complaints in 8 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
August 2025	5	0
September 2025	1	0
October 2025	2	1
November 2025	3	2
December 2025	3	0
January 2026	2	0
February 2026	5	1
March 2026	4	1
April 2026	1	0
May 2026	4	0
June 2026	3	0
July 2026	2	0
August 2026	5	0
September 2026	3	0
October 2026	0	0

Too few public reviews to compare with the usual level. Reviews in the last three months: 8, at least 30 needed. Reviews in the year before: 35, at least 60 needed.

Reviews and complaints by month

reviews1–2★

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
August 2025	5	0
September 2025	1	0
October 2025	2	1
November 2025	3	2
December 2025	3	0
January 2026	2	0
February 2026	5	1
March 2026	4	1
April 2026	1	0
May 2026	4	0
June 2026	3	0
July 2026	2	0
August 2026	5	0
September 2026	3	0
October 2026	0	0

usual level · 12 mo.now

Tailwind Reliability ScoreAverage

55/ 100

Public reviews (4.5% 1–2★)49

Problem resolution & replies (76% · 16/21)+6

Industry practices (0/6)+0

Issue Rate

4.5%

21 of 469 reviews are 1–2★

5★

428

4★

12

3★

8

2★

5low

1★

16low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Common problems in Retail — and Cloud 9 Smoke Shop, Vape, & Hookah Co. - Cartersville’s numbers

Fixed problem taxonomy across collected reviews, always with denominators.

Communication & customer support

27%

of negative reviews in Retail

This business: 0.2% of all reviews (1 of 469)

How can a customer reach a person who can resolve an issue, and how quickly do you respond?

No official response from the business yet.

Lateness or rescheduling

8%

of negative reviews in Retail

This business: 0.0% of all reviews (0 of 469)

How do you handle situations when a specialist is running late or an order needs to be rescheduled?

No official response from the business yet.

Damaged items or surfaces

3%

of negative reviews in Retail

This business: 0.2% of all reviews (1 of 469)

How do you handle claims if an item or property gets damaged during service or delivery?

No official response from the business yet.

Unexpected charges or price changes

3%

of negative reviews in Retail

This business: 0.4% of all reviews (2 of 469)

When can the final price differ from the initial quote, and how do you resolve billing disputes?

No official response from the business yet.

Service or product quality

2%

of negative reviews in Retail

This business: 0.0% of all reviews (0 of 469)

What do you do when a customer isn’t satisfied with the quality of your service or product?

No official response from the business yet.

No-show or last-minute cancellation

0%

of negative reviews in Retail

This business: 0.0% of all reviews (0 of 469)

What happens if the assigned specialist cancels at the last minute or fails to arrive?

No official response from the business yet.

Examples where an issue happened — and how the business responded

Replied to 16 of 21 1–2★ reviews (76%)

HM

Hafedh Moazib

March 6, 2026Google

1/5

They don't have anything.

The business replied on Google · March 6, 2026

We're sorry to hear that we didn’t meet your expectations during your visit. At Cloud 9 Smoke & Vape Co., we strive to offer a wide selection of products to meet the needs of all our customers, and your feedback is invaluable in helping us improve. If there’s something specific you were looking for, please let us know, and we’ll do our best to assist you. We hope to have the opportunity to serve you better in the future!

JJ

Jaimie Johnson

February 9, 2026Google

1/5

Over priced. Helicopter employees act like you're going to steal something when all you want to do is look with out being bothered every 17.2 seconds, and they got this one guy in there who will literally tell you anything...he told me white rhino discontinued the coil to one of their wax pens because he got tired of me coming in and checking if they were in stock yet because he ORIGINALLY told me (months ago) "they'll be in on the truck tomorrow." Why would you sell a pen and not the replacement parts??

The business replied on Google · February 9, 2026

Thank you for your feedback. We apologize for your experience and appreciate your honesty. Our goal is to provide a welcoming atmosphere while ensuring our customers have all the information they need. We’ll take your comments into account to improve our service and selection.

Social & Web Discussions

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Discussions about Cloud 9 Smoke Shop, Vape, & Hookah Co. - Cartersville on social media

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Latest reviews

Only complaints See all 469 reviews

JC

Jesse Chavis

September 23, 2026Google

5/5

Amazing and kind people.

JM

judah myers

September 19, 2026Google

5/5

No written review

AB

Angel Bridges

September 18, 2026Google

5/5

So friendly and reasonable prices. Staff is very informational and I enjoyed all the variety of products they have. Highly recommend.

RP

Riley Porter

August 30, 2026Google

5/5

Great people great service!

The business replied on Google · August 30, 2026

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team at Cloud 9 Smoke & Vape Co. We strive to provide excellent service and a welcoming atmosphere for all our customers. We look forward to seeing you again soon!

AL

Adrian Lopez

August 15, 2026Google

5/5

Thank you for such the great help today Jackson and Tava they were great !!

The business replied on Google · August 15, 2026

Thank you for your wonderful review! We're thrilled to hear that Jackson and Tava provided you with great help during your visit. Our team is dedicated to ensuring our customers have a fantastic experience, and your feedback means a lot to us. We look forward to seeing you again soon at Cloud 9 Smoke & Vape Co!

JV

jojo Vargas

August 13, 2026Google

5/5

super helpful and great customer service! totally recommend :)

The business replied on Google · August 13, 2026

Thank you so much for your kind words! We're thrilled to hear that you found our customer service helpful and that you would recommend us. At Cloud 9 Smoke & Vape Co., we strive to provide the best experience and selection for our valued customers. We look forward to serving you again soon!

See all 469 reviews

Reviews on platforms

Google4.8469 reviews1–2★: 21

Reliability

55/100Average

Review base49 pts

Order scale+0 pts

Problem resolution+6 pts

Industry practices+0 pts

Cloud 9 Smoke Shop, Vape, & Hookah Co. - Cartersville

4.5%

of 469 reviews

Retail

8.4%

All businesses on Tailwind

7.9%

Website Embed & Trust Badge

Embed Cloud 9 Smoke Shop, Vape, & Hookah Co. - Cartersville’s Reputation & Trust Widget on Your Website

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https://cloud9smokeco.com

4/100

Cloud 9 Smoke Shop, Vape, & Hookah Co. - CartersvilleTailwind Score · Mixed

★ 4.8 · 469 public reviews analyzed · 4.5% 1–2★

Ask AI about this businessChatGPT · Claude · Perplexity

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5★ Rating Calculator

4.8★ · 469 reviews

How many consecutive 5★ reviews Cloud 9 Smoke Shop, Vape, & Hookah Co. - Cartersville needs to reach its next rating target

Target rating:

5★ reviews needed (→ 4.9★)+470

One new 1★ review requires +19 five-star reviews to recover 4.8★.

Get free 5★ review QR →Full calculator

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

Frequently asked questions

What is Cloud 9 Smoke Shop, Vape, & Hookah Co. - Cartersville's rating and real issue rate?

Across 469 collected public reviews, Cloud 9 Smoke Shop, Vape, & Hookah Co. - Cartersville has an average rating of 4.8/5 and a 1–2★ complaint rate of 4.5% (21 of 469 reviews). For comparison, the industry average issue rate is 8.4%. Its Tailwind Reliability Score is 55/100.

What are the most common customer complaints about Cloud 9 Smoke Shop, Vape, & Hookah Co. - Cartersville?

Among 21 negative (1–2★) reviews for Cloud 9 Smoke Shop, Vape, & Hookah Co. - Cartersville, the most frequent complaint categories are: Unexpected charges or price changes (2 reviews, 0.4% of all reviews); Communication & customer support (1 reviews, 0.2% of all reviews); Damaged items or surfaces (1 reviews, 0.2% of all reviews).

Does Cloud 9 Smoke Shop, Vape, & Hookah Co. - Cartersville respond to negative reviews and complaints?

Cloud 9 Smoke Shop, Vape, & Hookah Co. - Cartersville has publicly replied to 16 out of 21 negative (1–2★) reviews (76% response rate).

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Tailwind Reliability ScoreAverage

55/ 100

Public reviews (4.5% 1–2★)49

Problem resolution & replies (76% · 16/21)+6

Industry practices (0/6)+0

Issue Rate

4.5%

21 of 469 reviews are 1–2★

5★

428

4★

12

3★

8

2★

5low

1★

16low

5★ Rating Calculator

4.8★ · 469 reviews

How many consecutive 5★ reviews Cloud 9 Smoke Shop, Vape, & Hookah Co. - Cartersville needs to reach its next rating target

Target rating:

5★ reviews needed (→ 4.9★)+470

One new 1★ review requires +19 five-star reviews to recover 4.8★.

Get free 5★ review QR →Full calculator

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

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