O

Bars / Restaurants

Orchard Restaurant

4.6 of 5500 reviewsGoogle
theorchardrestaurant.com

Right now

August–October: 0 complaints in 9 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
MonthPublic reviews1–2★
August 202591
September 202571
October 202530
November 202530
December 202560
January 202660
February 202631
March 202630
April 202650
May 2026101
June 202650
July 202693
August 202670
September 202620
October 202600

Too few public reviews to compare with the usual level. Reviews in the last three months: 9, at least 30 needed.

Tailwind Reliability ScoreWeak
54/ 100
Public reviews (3.8% 1–2★)50
Problem resolution & replies (47% · 9/19)+4
Industry practices (0/6)+0

Issue Rate

3.8%

19 of 500 reviews are 1–2★

5★
396
4★
55
3★
30
2★
9low
1★
10low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Common problems in Bars / Restaurants — and Orchard Restaurant’s numbers

Fixed problem taxonomy across collected reviews, always with denominators.

Communication & customer support

17%

of negative reviews in Bars / Restaurants

This business: 0.0% of all reviews (0 of 500)

How can a customer reach a person who can resolve an issue, and how quickly do you respond?

No official response from the business yet.

Examples where an issue happened — and how the business responded

Replied to 9 of 19 1–2★ reviews (47%)
JC

jane childs

May 20, 2026Google
1/5

My grandfather went to pick up food for dinner and for the last hour before he got home with the food, all I have thought about it chocolate mousse and he said he ordered it and they did not give it to us. The whole time I ate my dinner all I could think about is how bad I wanted that chocolate mousse. Please do not forget next time.

The business replied on Google · May 28, 2026

Thank you for letting us know. Our apologies that we forgot your mousse. We hope that you were able to contact us directly and resolve the issue promptly. We have a solid system for packaging up our carry out items but occasionally a mistake is made. We hope you will come see us again soon.

AY

Ashli Yoder

February 28, 2026Google
1/5

We ordered takeout this evening and were delivered Mexican food from a different restaurant instead. We love the food but unfortunately this is the 3rd delivery issue we have had in the past few months. We will not be ordering delivery again. There is no way to know who picks up and delivers the order and no way to contact the delivery person. We have received apologies and refunds, which we appreciate, but at this point do not have any confidence we would actually get the food we ordered.

The business replied on Google · May 28, 2026

Our apologies for the issues you have experienced. We are not able to offer our own delivery service at this time, but there are typically no issues with the 3rd party delivery services that pick up from us. We understand this has not been the case for you. We do offer carry out if you are able to stop by to see us for carry out or in person dining. Please contact us at theorchardfrederick@gmail.com if you would like.

Social & Web Discussions
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Latest reviews

Only complaints
HB

Hannah Brancaleone

September 9, 2026Google
5/5

No written review

AE

Alex Eftimiades

September 7, 2026Google
5/5

No written review

JV

jay v

August 27, 2026Google
5/5

The food and staff here never disappoint! I used to order food to my office but moved out of state. Coming back, I set a girls lunch here and they were not just prompt with service but kept track of our table when we had to leave at different times to get back to work locations. Great food, we actually got salads even during this time because we know orchard works to keep all things clean!

5★ Post Card
See all 500 reviews

Reviews on platforms

  • Google4.6500 reviews1–2★: 19

Reliability

54/100Weak
Review base50 pts
Order scale+0 pts
Problem resolution+4 pts
Industry practices+0 pts
Orchard Restaurant
3.8%

of 500 reviews

Bars / Restaurants
11.7%
All businesses on Tailwind
7.9%
Website Embed & Trust Badge

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https://theorchardrestaurant.com
4/100
Orchard RestaurantTailwind Score · Mixed

★ 4.6 · 500 public reviews analyzed · 3.8% 1–2★

Ask AI about this business
<!-- Tailwind Reputation Widget -->
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5★ Rating Calculator

4.6★ · 500 reviews

How many consecutive 5★ reviews Orchard Restaurant needs to reach its next rating target

Target rating:
5★ reviews needed (→ 4.7★)+167

One new 1★ review requires +9 five-star reviews to recover 4.6★.

Get free 5★ review QR →Full calculator

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

pulse-v1

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

Frequently asked questions

What is Orchard Restaurant's rating and real issue rate?

Across 500 collected public reviews, Orchard Restaurant has an average rating of 4.6/5 and a 1–2★ complaint rate of 3.8% (19 of 500 reviews). For comparison, the industry average issue rate is 11.7%. Its Tailwind Reliability Score is 54/100.

What are the most common customer complaints about Orchard Restaurant?

Among 19 negative (1–2★) reviews for Orchard Restaurant, the most frequent complaint categories are: Damaged items or surfaces (1 reviews, 0.2% of all reviews).

Does Orchard Restaurant respond to negative reviews and complaints?

Orchard Restaurant has publicly replied to 9 out of 19 negative (1–2★) reviews (47% response rate).

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