MH
Marie Hornak
September 23, 2026Google5/5
I got exactly the haircut I wanted. ELEANOR does a wonderful job!
Right now
No clear changeAugust–October: 0 complaints in 94 public reviews — 0.0%. Usually Supercuts has 3.8%.
| Month | Public reviews | 1–2★ |
|---|---|---|
| August 2025 | 22 | 2 |
| September 2025 | 28 | 3 |
| October 2025 | 29 | 0 |
| November 2025 | 31 | 1 |
| December 2025 | 36 | 3 |
| January 2026 | 38 | 2 |
| February 2026 | 26 | 1 |
| March 2026 | 34 | 0 |
| April 2026 | 26 | 0 |
| May 2026 | 25 | 0 |
| June 2026 | 26 | 1 |
| July 2026 | 18 | 0 |
| August 2026 | 53 | 0 |
| September 2026 | 41 | 0 |
| October 2026 | 0 | 0 |
Reviews and complaints by month
reviews1–2★
| Month | Public reviews | 1–2★ |
|---|---|---|
| August 2025 | 22 | 2 |
| September 2025 | 28 | 3 |
| October 2025 | 29 | 0 |
| November 2025 | 31 | 1 |
| December 2025 | 36 | 3 |
| January 2026 | 38 | 2 |
| February 2026 | 26 | 1 |
| March 2026 | 34 | 0 |
| April 2026 | 26 | 0 |
| May 2026 | 25 | 0 |
| June 2026 | 26 | 1 |
| July 2026 | 18 | 0 |
| August 2026 | 53 | 0 |
| September 2026 | 41 | 0 |
| October 2026 | 0 | 0 |
usual level · 12 mo.now
Tailwind Reliability ScoreWeak
51/ 100
Public reviews (3.4% 1–2★)51
Problem resolution & replies (0% · 0/17)+0
Industry practices (0/6)+0
Issue Rate
3.4%
17 of 500 reviews are 1–2★
5★
456
4★
22
3★
5
2★
4low
1★
13low
Track record not connected
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectCommon problems in Beauty Salons — and Supercuts’s numbers
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
19%
of negative reviews in Beauty Salons
This business: 0.0% of all reviews (0 of 500)
How can a customer reach a person who can resolve an issue, and how quickly do you respond?
No official response from the business yet.
Social & Web Discussions
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Discussions about Supercuts on social media
Found a thread, video, or forum post discussing Supercuts? Paste any public link (Threads, Reddit, X, TikTok, Instagram, Facebook, YouTube, LinkedIn, forums, or press) to post it directly onto this board.
No social discussions have been linked yet — paste the first public thread or video above.
Latest reviews
SM
Susan Myles
September 22, 2026Google5/5
No written review
DT
Diane Tung
September 22, 2026Google4/5
No written review
Reviews on platforms
- Google4.6500 reviews1–2★: 17
Reliability
51/100Weak
Review base51 pts
Order scale+0 pts
Problem resolution+0 pts
Industry practices+0 pts
Supercuts
3.4%
of 500 reviews
Beauty Salons
9.6%
All businesses on Tailwind
7.9%
Website Embed & Trust Badge
Embed Supercuts’s Reputation & Trust Widget on Your Website
Display live verified metrics, true issue rate, and your Tailwind Score directly on your homepage or checkout.
https://supercuts.com
3/100
SupercutsTailwind Score · Mixed
★ 4.6 · 500 public reviews analyzed · 3.4% 1–2★
<!-- Tailwind Reputation Widget -->
<div data-tailwind-widget="supercuts-com" data-layout="score-ai" data-theme="light" data-lang="en"></div>
<script async src="https://tailwind.reviews/embed/widget.js"></script>5★ Rating Calculator
4.6★ · 500 reviewsHow many consecutive 5★ reviews Supercuts needs to reach its next rating target
Target rating:
5★ reviews needed (→ 4.7★)+167
One new 1★ review requires +9 five-star reviews to recover 4.6★.
Where these numbers come from
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
Frequently asked questions
What is Supercuts's rating and real issue rate?
Across 500 collected public reviews, Supercuts has an average rating of 4.6/5 and a 1–2★ complaint rate of 3.4% (17 of 500 reviews). For comparison, the industry average issue rate is 9.6%. Its Tailwind Reliability Score is 89/100.
What are the most common customer complaints about Supercuts?
Among 17 negative (1–2★) reviews for Supercuts, the most frequent complaint categories are: Lateness or rescheduling (3 reviews, 0.6% of all reviews); Service or product quality (1 reviews, 0.2% of all reviews); Damaged items or surfaces (1 reviews, 0.2% of all reviews).
Does Supercuts respond to negative reviews and complaints?
Supercuts has publicly replied to 0 out of 17 negative (1–2★) reviews (0% response rate).
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