24 reviews · Google
No public reviews in August–October.
| Month | Public reviews | 1–2★ |
|---|---|---|
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 0 | 0 |
| April 2026 | 8 | 0 |
| May 2026 | 7 | 0 |
| June 2026 | 0 | 0 |
| July 2026 | 0 | 0 |
| August 2026 | 0 | 0 |
| September 2026 | 0 | 0 |
| October 2026 | 0 | 0 |
Too few public reviews to compare with the usual level. Reviews in the last three months: 0, at least 30 needed. Reviews in the year before: 15, at least 60 needed. Months with reviews in the year before: 2, at least 6 needed.
Reviews and complaints by month
| Month | Public reviews | 1–2★ |
|---|---|---|
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 0 | 0 |
| April 2026 | 8 | 0 |
| May 2026 | 7 | 0 |
| June 2026 | 0 | 0 |
| July 2026 | 0 | 0 |
| August 2026 | 0 | 0 |
| September 2026 | 0 | 0 |
| October 2026 | 0 | 0 |
25.0%
6 of 24 reviews are 1–2★
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectFixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
of negative reviews in Retail
How can a customer reach a person who can resolve an issue, and how quickly do you respond?
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Matt Voss
May 25, 2026GoogleNo written review
The business replied on Google · May 25, 2026
Thank you for your review! We are pleased to hear your experience at Sunglass Hut reflected the standard of excellence we strive to maintain. Delivering exceptional service is at the core of what we do, and it's always a pleasure to see that commitment reflected in our customers' experiences. We appreciate your feedback and look forward to welcoming you back.
Angel Santi
May 23, 2026GoogleThe associate megan was so knowledgeable and helpful.She helped me find the perfect pair of sunglasses for my son and myself.I will definitely be back
The business replied on Google · May 23, 2026
Thank you for your review! We are pleased to hear your experience at Sunglass Hut reflected the standard of excellence we strive to maintain. Delivering exceptional service is at the core of what we do, and it's always a pleasure to see that commitment reflected in our customers' experiences. We appreciate your feedback and look forward to welcoming you back.
Elizabeth David
May 20, 2026GoogleKim at Sunglass Hut in Walt Whitman was absolutely amazing!! She went above and beyond to help with my particular requests. My husband loves his birthday gifts :) Kim is the reason I will shop at this location. Thank you, Kim!!
The business replied on Google · May 20, 2026
Thank you for your review! We are pleased to hear your experience at Sunglass Hut reflected the standard of excellence we strive to maintain. Delivering exceptional service is at the core of what we do, and it's always a pleasure to see that commitment reflected in our customers' experiences. We appreciate your feedback and look forward to welcoming you back.
of 24 reviews
Display live verified metrics, true issue rate, and your Tailwind Score directly on your homepage or checkout.
★ 4.0 · 24 public reviews analyzed · 25% 1–2★
<!-- Tailwind Reputation Widget -->
<div data-tailwind-widget="stores-sunglasshut-com" data-layout="score-ai" data-theme="light" data-lang="en"></div>
<script async src="https://tailwind.reviews/embed/widget.js"></script>How many consecutive 5★ reviews Sunglass Hut at Macy's needs to reach its next rating target
One new 1★ review requires +3 five-star reviews to recover 4.0★.
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
Across 24 collected public reviews, Sunglass Hut at Macy's has an average rating of 4.0/5 and a 1–2★ complaint rate of 25.0% (6 of 24 reviews). For comparison, the industry average issue rate is 8.4%. Its Tailwind Reliability Score is 37/100.
Among 6 negative (1–2★) reviews for Sunglass Hut at Macy's, the most frequent complaint categories are: Communication & customer support (2 reviews, 8.3% of all reviews); Service or product quality (1 reviews, 4.2% of all reviews).
Sunglass Hut at Macy's has publicly replied to 0 out of 6 negative (1–2★) reviews (0% response rate).
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