Ask Tailwind about Sunglass Hut at Macy's

Issue Rate
25.0%
6 of 24 reviews are 1–2★lower is better
4/5
▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5-star
17
4-star
1
3-star
0
2-star
0low
1-star
6low
Number of orders
0
Total Reviews
24
Low ratings
6
?How do we calculate TailwindScore?
S
Retail

Sunglass Hut at Macy's

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Aggregated statistics from all platforms

Google reviews
Issue Rate
25.00%
4.00/5

Why the Issue Rate Is More Important Than the Average Rating?

5-star
17
4-star
1
3-star
0
2-star
0
1-star
6
Total Reviews
24
Low ratings
6

Reliability Score

Weak
Trust Score36/100

Comparison with the industry

lower is better

Share of 1–2★ reviews

This business
25.0%
Average: Retail
8.6%
All businesses on Tailwind
9.8%
Better than 7% of businesses on Tailwind

Rating dynamics

Google

Average rating per platform, by fetch snapshot

3.03.54.04.5Apr 1May 1Google 3.96

Latest reviews

See all 24 reviews
MV
Matt Voss
May 25, 2026
5/5

No written review

AS
Angel Santi
May 23, 2026
5/5

The associate megan was so knowledgeable and helpful.She helped me find the perfect pair of sunglasses for my son and myself.I will definitely be back

ED
Elizabeth David
May 20, 2026
5/5

Kim at Sunglass Hut in Walt Whitman was absolutely amazing!! She went above and beyond to help with my particular requests. My husband loves his birthday gifts :) Kim is the reason I will shop at this location. Thank you, Kim!!

LG
Laura Giannuzzi
May 20, 2026
5/5

I was shopping with my husband for our trip to Aruba. The associate Kim help us find the perfect paragraph. She also gave us great tips on what we should do and where we should eat when weare in Aruba. She was so friendly and made our experience a great one!

VL
Virginia Laks
May 10, 2026
5/5

No written review

CC
Cheri Conte
May 7, 2026
5/5

I was shopping for glasses for my husband the sales associate Jen was so helpful and friendly I’m a very indecisive person she took her time and helped me find the perfect pair I can’t wait to give them to him for his birthday on Friday. Iwill tell all my friends to come shop here. 😎

JY
Jill Young
May 5, 2026
5/5

Mitch and Kim are the best!! Super friendly and helpful and patient beyond. They found me the perfect sunglasses for myself and my daughter. Great customer service!!

CD
Christian D'Sa
Apr 30, 2026
5/5

Kim is the best of the best! Always come to Walt Whitman Macy’s location to shop with Sunglass Hut! Best deals best service best people 💛

K,
karen ,.
Apr 29, 2026
5/5

I was shopping in Macy’s and I was walking past the Sunglass department, the associate Kimberly said hello to me and welcomed me to come in and see some of her new styles glasses. I wasn’t planning on buying any glasses but she asked me what I enjoy doing jb my free time and I told her I actually love going to the beach to watch the sunset. She had than said that’s one of her all time favorite past times. She recommended these Oakley chromance glasses that I absolutely loved. She showed me on this screen how this lense would like look when I was outside and the color was amazing. I’m so happy that she said hello to me as I was passing by. I can’t wait to Hwy to the sunset tonight and try my new su glasses. I will definitely be back with my family.

AM
Annabelle Milano
Apr 28, 2026
5/5

kim helped me with a cleaning kit today it was the best possible service i’ve ever gotten from a sunglass hut ! highly reccomend this store !

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