S

Retail

Southern Cove

4.9 of 5217 reviewsGoogle
southerncove.com

Right now

No public reviews in August–October.

Public reviews and 1–2★ reviews per month, last 15 months
MonthPublic reviews1–2★
August 202520
September 202500
October 202500
November 202500
December 202500
January 202600
February 202600
March 202611
April 202600
May 202621
June 202600
July 202600
August 202600
September 202600
October 202600

Too few public reviews to compare with the usual level. Reviews in the last three months: 0, at least 30 needed. Reviews in the year before: 5, at least 60 needed. Months with reviews in the year before: 3, at least 6 needed.

Tailwind Reliability ScoreAverage
57/ 100
Public reviews (3.2% 1–2★)52
Problem resolution & replies (57% · 4/7)+5
Industry practices (0/6)+0

Issue Rate

3.2%

7 of 217 reviews are 1–2★

5★
206
4★
3
3★
1
2★
2low
1★
5low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Common problems in Retail — and Southern Cove’s numbers

Fixed problem taxonomy across collected reviews, always with denominators.

Communication & customer support

27%

of negative reviews in Retail

This business: 1.4% of all reviews (3 of 217)

How can a customer reach a person who can resolve an issue, and how quickly do you respond?

No official response from the business yet.

Examples where an issue happened — and how the business responded

Replied to 4 of 7 1–2★ reviews (57%)
MA

Matt

May 16, 2026Google
1/5

Stopped in for a drink with the wife and kids Ordered a 2 ounce neat Of Jack 14 year. To make a long story short I was charged $76 for a 2 ounce pour. On average 2 ounce of this goes anywhere from 20 to 35 maybe 40 on the high-end. I have never paid more than 40 anywhere that includes whiskey row in Nashville. The Owner told me "that because it's an $800 bottle" Not sure what planet he's living on.. But there's plenty of bottles available online for 180-200 So if he paid $800 Which I think we all know ain't true At least we know what cut of a man / Store owner we're dealing with with .

The business replied on Google · May 17, 2026

You Matt are welcome to use your eyes and check the prices before you order. Leaving a one star review because you don’t like the price of something shows the cut of customer we are dealing with. You get 1 star from us on a customer rating scale. Don’t come back. This isn’t written by the store owner you dealt with. This is written by the other owner who is a much lower cut of man than him but still higher than yourself. You may feel big bashing a small business and making it personal by attacking someone’s character but that won’t fly here. Stay out.

MR

Mikey Ryan

May 22, 2025Google
1/5

TERRIBLE EXPERIENCE....On a night out with the misses(Saturday 5/17/25) we decided to stop by and grab one of their slushies from the bar. After waiting in line for about 20mins or more we finally reached the bar and were met with nothing but disrespect. After requesting my wife's drink choice I was told they were out of it and asked her what she wanted in it's place to only be met with the utter disrespect of the bar staff. She informed me that she did not feel comfortable serving here. This was a statement made to me as the bartender did not even look at my wife after making this statement. Being that we had just got downtown and had not had anything to drink all day we were naturally perplexed, so I asked what did she mean by not comfortable serving her. The bartender then informed me that she thought my wife was drunk due to the fact that she was holding my hand and leaning on me while waiting in line, again for 20 minutes or more. Needless to say this did not sit well with either of us as we had seen numerous people come and go while waiting in line that were stumbling and more than likely did not need to be served anymore but had no problems getting more alcohol. As a local from Cartersville who does not get to go out much this night should have been a good time for the wife and I to enjoy the local downtown area, but ended up being a total bust and since this is where we started left both of us very upset about how probably the only 2 sober people in the building were treated. I guess the staff is just used to seeing and over supplying people with alcohol and did not know or understand how to deal with people who were not drunk. This was one of my favorite shops downtown and the bar was a nice bonus, however after the disrespect from the staff and who I was told was the bar manager that evening we will not be coming back and will continue to let everyone I know in the area as well as people visiting that I would not recommend this establishment due to their lack of professionalism and disrespect towards their customers. In response to Owners response... I am aware that it was a busy night, but that is something you all were aware of as well and think you would have been more prepared for a more than usual night and been better staffed. The wait time was not my main concern, it was the disrespect of your staff that has left us less than satisfied with your establishment. As far as your staff being trained to ensure everyone's safety and not being over served in my opinion this is something that you all have FAILED at. While waiting in line we seen numerous amounts of people stumbling in and acting iritic that had no problems being served. I appreciate your apology but honestly hope this gives you a little more insight on how your operation is currently being ran and can be used as a learning/training opportunity.

The business replied on Google · May 22, 2025

Mikey, I want to apologize for your experience at our store, it is always our goal to provide exceptional customer service and it seems that we did not achieve that in your case. On the night you were here there was a concert in the park in front of our store causing an influx of people at our bar, due to the volume the wait time can be longer than desired as we serve hundreds of customers during this time. Our staff is trained to detect when someone is over intoxicated or exhibiting similar behavior and it is our responsibility to not serve them anymore alcohol when we see this. It sounds like we may have gotten this wrong in your wife’s case and for that I apologize if that’s the case. Please understand that we have seconds to make this determination once someone reaches the bar to place their order, it’s not our goal to turn away customers as you all are our livelihood and the whole reason we’re here. Please accept my apologies for your experience and I ask that you give us another opportunity to make your next visit exceptional. -Buddy Frederick

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Latest reviews

MA

Matt

May 16, 2026Google
1/5

Stopped in for a drink with the wife and kids Ordered a 2 ounce neat Of Jack 14 year. To make a long story short I was charged $76 for a 2 ounce pour. On average 2 ounce of this goes anywhere from 20 to 35 maybe 40 on the high-end. I have never paid more than 40 anywhere that includes whiskey row in Nashville. The Owner told me "that because it's an $800 bottle" Not sure what planet he's living on.. But there's plenty of bottles available online for 180-200 So if he paid $800 Which I think we all know ain't true At least we know what cut of a man / Store owner we're dealing with with .

The business replied on Google · May 17, 2026

You Matt are welcome to use your eyes and check the prices before you order. Leaving a one star review because you don’t like the price of something shows the cut of customer we are dealing with. You get 1 star from us on a customer rating scale. Don’t come back. This isn’t written by the store owner you dealt with. This is written by the other owner who is a much lower cut of man than him but still higher than yourself. You may feel big bashing a small business and making it personal by attacking someone’s character but that won’t fly here. Stay out.

JH

Jason Hunt

May 13, 2026Google
5/5

Visited a friend in Cartersville, enjoyed a great conversation and whiskey with Steve there. He was very friendly and professional. We shared some fun knowledge about the whiskey world. Great shop with lots of great gifts and a cold drink when you need it.

5★ Post Card
JM

Jacquelin M

March 15, 2026Google
2/5

I purchased a hat for my husband here a few months ago and returned hoping to buy another. Unfortunately, the experience was off-putting. The older man at the counter stared at us throughout our visit without any acknowledgment, even as I walked right past him. A simple greeting goes a long way, and the lack of basic customer courtesy makes it difficult to support a small business. This will be my last visit, and I would not feel comfortable recommending this shop to customers of color.

See all 217 reviews

Reviews on platforms

  • Google4.9217 reviews1–2★: 7

Reliability

57/100Average
Review base52 pts
Order scale+0 pts
Problem resolution+5 pts
Industry practices+0 pts
Southern Cove
3.2%

of 217 reviews

Retail
8.4%
All businesses on Tailwind
7.9%
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https://southerncove.com
3/100
Southern CoveTailwind Score · Mixed

★ 4.9 · 217 public reviews analyzed · 3.2% 1–2★

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5★ Rating Calculator

4.9★ · 217 reviews

How many consecutive 5★ reviews Southern Cove needs to reach its next rating target

5★ reviews needed (→ 4.9★)Target reached

One new 1★ review requires +40 five-star reviews to recover 4.9★.

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

pulse-v1

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

Frequently asked questions

What is Southern Cove's rating and real issue rate?

Across 217 collected public reviews, Southern Cove has an average rating of 4.9/5 and a 1–2★ complaint rate of 3.2% (7 of 217 reviews). For comparison, the industry average issue rate is 8.4%. Its Tailwind Reliability Score is 57/100.

What are the most common customer complaints about Southern Cove?

Among 7 negative (1–2★) reviews for Southern Cove, the most frequent complaint categories are: Communication & customer support (3 reviews, 1.4% of all reviews); Lateness or rescheduling (2 reviews, 0.9% of all reviews); Service or product quality (1 reviews, 0.5% of all reviews).

Does Southern Cove respond to negative reviews and complaints?

Southern Cove has publicly replied to 4 out of 7 negative (1–2★) reviews (57% response rate).

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