SM
sarah mac
October 19, 2026Google5/5
No written review
Right now
More complaints than usualJuly–September: 5 complaints in 31 public reviews — 16.1%. Usually Savannah Car Care has 4.4%.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 4 | 1 |
| November 2025 | 10 | 1 |
| December 2025 | 6 | 0 |
| January 2026 | 4 | 0 |
| February 2026 | 7 | 0 |
| March 2026 | 11 | 1 |
| April 2026 | 9 | 0 |
| May 2026 | 2 | 0 |
| June 2026 | 15 | 0 |
| July 2026 | 8 | 1 |
| August 2026 | 12 | 3 |
| September 2026 | 11 | 1 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 3 of 68. The difference, 11.7 pp, is statistically significant (95%). Latest review: October 19.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
reviews1–2★
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 4 | 1 |
| November 2025 | 10 | 1 |
| December 2025 | 6 | 0 |
| January 2026 | 4 | 0 |
| February 2026 | 7 | 0 |
| March 2026 | 11 | 1 |
| April 2026 | 9 | 0 |
| May 2026 | 2 | 0 |
| June 2026 | 15 | 0 |
| July 2026 | 8 | 1 |
| August 2026 | 12 | 3 |
| September 2026 | 11 | 1 |
usual level · 12 mo.now
Issue Rate
8.0%
8 of 100 reviews are 1–2★ · lower is better
▸Why the Issue Rate Is More Important Than the Average Rating?
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
5★
87
4★
5
3★
0
2★
0low
1★
8low
Track record not connected
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectLatest reviews
JH
Julie Harelson
September 28, 2026Google5/5
No written review
PW
Pam Williamson
September 25, 2026Google5/5
No written review
Common problems in Auto — and Savannah Car Care’s numbers
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Reviews on platforms
- Google4.5100 reviews1–2★: 8
Reliability
AverageShare of 1–2★ reviews over all time. Lower is better.
Savannah Car Care
8.0%
of 100 reviews
Auto
7.6%
All businesses on Tailwind
7.9%
Where these numbers come from
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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