July–September: 1 complaint in 37 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 3 | 0 |
| January 2026 | 8 | 0 |
| February 2026 | 7 | 1 |
| March 2026 | 12 | 1 |
| April 2026 | 8 | 0 |
| May 2026 | 8 | 0 |
| June 2026 | 11 | 1 |
| July 2026 | 17 | 1 |
| August 2026 | 10 | 0 |
| September 2026 | 10 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 3 of 57. Too few public reviews to compare with the usual level. Reviews in the year before: 57, at least 60 needed. Latest review: October 13.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 3 | 0 |
| January 2026 | 8 | 0 |
| February 2026 | 7 | 1 |
| March 2026 | 12 | 1 |
| April 2026 | 8 | 0 |
| May 2026 | 8 | 0 |
| June 2026 | 11 | 1 |
| July 2026 | 17 | 1 |
| August 2026 | 10 | 0 |
| September 2026 | 10 | 0 |
4.0%
4 of 100 reviews are 1–2★ · lower is better
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectHarper Moore
October 13, 2026GoogleMy experience with Raymond Autobody was fantastic. Bob was great to work with and the final bill was less than the estimate! They detailed the inside of my car as well, which was an incredible surprise. Thanks so much, Raymond Autobody!
nancy hauser
October 10, 2026GoogleMy high review is based on things I’ve never experienced at an auto repair shop: The final cost was less than the estimate, the work was professionally done, it was ready a day early, the staff was friendly and there were abundant free treats and drinks, the car was cleaned INSIDE as well as out—-basically they went beyond the call of what was expected! It really DID feel like a family operation. What a welcome surprise, especially in this day and age!
Walls
October 9, 2026GoogleI don’t think I’ve ever been treated this well by a company. More companies should take an example from these guys. You can tell they are a Christian based company. Thank you for the awesome service!
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Share of 1–2★ reviews over all time. Lower is better.
of 100 reviews
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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