Q

Q Salon & Spa

4.8 of 5131 reviewsGoogle

4.8of 5

131 reviews · Google

Right now

No public reviews in August–October.

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
August 2025	2	0
September 2025	0	0
October 2025	0	0
November 2025	1	0
December 2025	0	0
January 2026	0	0
February 2026	2	0
March 2026	1	0
April 2026	0	0
May 2026	2	0
June 2026	2	0
July 2026	1	0
August 2026	0	0
September 2026	0	0
October 2026	0	0

Too few public reviews to compare with the usual level. Reviews in the last three months: 0, at least 30 needed. Reviews in the year before: 11, at least 60 needed.

Reviews and complaints by month

reviews1–2★

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
August 2025	2	0
September 2025	0	0
October 2025	0	0
November 2025	1	0
December 2025	0	0
January 2026	0	0
February 2026	2	0
March 2026	1	0
April 2026	0	0
May 2026	2	0
June 2026	2	0
July 2026	1	0
August 2026	0	0
September 2026	0	0
October 2026	0	0

usual level · 12 mo.now

Tailwind Reliability ScoreAverage

58/ 100

Public reviews (3.8% 1–2★)50

Problem resolution & replies (80% · 4/5)+8

Industry practices (0/6)+0

Issue Rate

3.8%

5 of 131 reviews are 1–2★

5★

122

4★

4

3★

0

2★

1low

1★

4low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Common problems in Beauty Salons — and Q Salon & Spa’s numbers

Fixed problem taxonomy across collected reviews, always with denominators.

Communication & customer support

19%

of negative reviews in Beauty Salons

This business: 0.8% of all reviews (1 of 131)

How can a customer reach a person who can resolve an issue, and how quickly do you respond?

No official response from the business yet.

Lateness or rescheduling

9%

of negative reviews in Beauty Salons

This business: 0.0% of all reviews (0 of 131)

How do you handle situations when a specialist is running late or an order needs to be rescheduled?

No official response from the business yet.

Service or product quality

7%

of negative reviews in Beauty Salons

This business: 0.0% of all reviews (0 of 131)

What do you do when a customer isn’t satisfied with the quality of your service or product?

No official response from the business yet.

Damaged items or surfaces

5%

of negative reviews in Beauty Salons

This business: 0.0% of all reviews (0 of 131)

How do you handle claims if an item or property gets damaged during service or delivery?

No official response from the business yet.

Unexpected charges or price changes

1%

of negative reviews in Beauty Salons

This business: 0.0% of all reviews (0 of 131)

When can the final price differ from the initial quote, and how do you resolve billing disputes?

No official response from the business yet.

No-show or last-minute cancellation

1%

of negative reviews in Beauty Salons

This business: 0.0% of all reviews (0 of 131)

What happens if the assigned specialist cancels at the last minute or fails to arrive?

No official response from the business yet.

Examples where an issue happened — and how the business responded

Replied to 4 of 5 1–2★ reviews (80%)

CB

Cindy Brown

May 18, 2025Google

1/5

My daughter went in for a blow out and they didn’t wash her hair or blow it out. They spent 15 minutes curling it and it cost $95. It was a ridiculous price and disappointing.

The business replied on Google · May 20, 2025

Hi Cindy When your daughter called and booked her appointment she booked for a formal style for her prom. Formal styling and a blow out are 2 different services, with different pricing. We do not wash the hair for formal styling. The stylist did exactly what she was asked to do. We strive to provide the best services for our clients and our goal is client satisfaction. Please feel free to reach out to us in the future

DS

David Steiger

November 17, 2024Google

1/5

$38 dollars for Aveda Control Paste!! 😳 I won’t be going back for this product, I can get it cheaper on-line.

The business replied on Google · November 25, 2024

We guarantee our products so if you are unhappy just bring it back and we will give you back your money. Thank you!

Social & Web Discussions

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Discussions about Q Salon & Spa on social media

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Latest reviews

Only complaints See all 131 reviews

TM

Tammy Malone

July 11, 2026Google

5/5

No written review

The business replied on Google · July 20, 2026

Thank you, Tammy, for the five star rating. We're glad your visit to Q Salon & Spa reflected the precision and expertise we strive for, and we look forward to seeing you again soon.

AD

Amie DelRossi

June 11, 2026Google

5/5

No written review

The business replied on Google · June 13, 2026

Amie, thank you for the five stars. We look forward to seeing you again at Q Salon & Spa soon.

KP

Kimberly Peabody

June 1, 2026Google

5/5

No written review

The business replied on Google · June 7, 2026

Kimberly, thank you for the five stars. We look forward to seeing you back at Q Salon & Spa soon.

BR

Barb Riggio

May 19, 2026Google

5/5

Love the talented, friendly staff at "The Q"! Kim, the owner just gave me a cut & color and I am very happy.

MD

Marianne Drossos

May 19, 2026Google

5/5

Best place for a hair cut ,wax etc.... They have the best people. A very welcoming and relaxing atmosphere.

DM

Diana Mccusker

March 27, 2026Google

5/5

Love this salon! Jen has done my hair for decades and now she cuts all of my boys. The boys even got on the 76ers Jumbotron for having the best hair!!

The business replied on Google · March 27, 2026

Diana, having Jen as your family's stylist for decades means everything to us. And the 76ers Jumbotron? That's the kind of result that speaks for itself. We'll see you and the boys at Q Salon & Spa soon!

See all 131 reviews

Reviews on platforms

Google4.8131 reviews1–2★: 5

Reliability

58/100Average

Review base50 pts

Order scale+0 pts

Problem resolution+8 pts

Industry practices+0 pts

Q Salon & Spa

3.8%

of 131 reviews

Beauty Salons

9.6%

All businesses on Tailwind

7.9%

Website Embed & Trust Badge

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Display live verified metrics, true issue rate, and your Tailwind Score directly on your homepage or checkout.

https://qsalonspa.com

4/100

Q Salon & SpaTailwind Score · Mixed

★ 4.8 · 131 public reviews analyzed · 3.8% 1–2★

Ask AI about this businessChatGPT · Claude · Perplexity

<!-- Tailwind Reputation Widget -->
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<script async src="https://tailwind.reviews/embed/widget.js"></script>

5★ Rating Calculator

4.8★ · 131 reviews

How many consecutive 5★ reviews Q Salon & Spa needs to reach its next rating target

Target rating:

5★ reviews needed (→ 4.9★)+132

One new 1★ review requires +19 five-star reviews to recover 4.8★.

Get free 5★ review QR →Full calculator

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

Frequently asked questions

What is Q Salon & Spa's rating and real issue rate?

Across 131 collected public reviews, Q Salon & Spa has an average rating of 4.8/5 and a 1–2★ complaint rate of 3.8% (5 of 131 reviews). For comparison, the industry average issue rate is 9.6%. Its Tailwind Reliability Score is 58/100.

What are the most common customer complaints about Q Salon & Spa?

Among 5 negative (1–2★) reviews for Q Salon & Spa, the most frequent complaint categories are: Communication & customer support (1 reviews, 0.8% of all reviews).

Does Q Salon & Spa respond to negative reviews and complaints?

Q Salon & Spa has publicly replied to 4 out of 5 negative (1–2★) reviews (80% response rate).

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