P

Premier Smokes

3.6 of 577 reviewsGoogle

3.6of 5

77 reviews · Google

Right now

August–October: 0 complaints in 1 public review.

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
August 2025	0	0
September 2025	1	1
October 2025	1	1
November 2025	0	0
December 2025	0	0
January 2026	1	0
February 2026	2	2
March 2026	0	0
April 2026	0	0
May 2026	0	0
June 2026	0	0
July 2026	0	0
August 2026	0	0
September 2026	1	0
October 2026	0	0

Too few public reviews to compare with the usual level. Reviews in the last three months: 1, at least 30 needed. Reviews in the year before: 5, at least 60 needed. Months with reviews in the year before: 4, at least 6 needed.

Reviews and complaints by month

reviews1–2★

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
August 2025	0	0
September 2025	1	1
October 2025	1	1
November 2025	0	0
December 2025	0	0
January 2026	1	0
February 2026	2	2
March 2026	0	0
April 2026	0	0
May 2026	0	0
June 2026	0	0
July 2026	0	0
August 2026	0	0
September 2026	1	0
October 2026	0	0

usual level · 12 mo.now

Tailwind Reliability ScoreWeak

32/ 100

Public reviews (28.6% 1–2★)32

Problem resolution & replies (0% · 0/22)+0

Industry practices (0/6)+0

Issue Rate

28.6%

22 of 77 reviews are 1–2★

5★

36

4★

13

3★

6

2★

2low

1★

20low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Common problems in Retail — and Premier Smokes’s numbers

Fixed problem taxonomy across collected reviews, always with denominators.

Communication & customer support

27%

of negative reviews in Retail

This business: 13.0% of all reviews (10 of 77)

How can a customer reach a person who can resolve an issue, and how quickly do you respond?

No official response from the business yet.

Lateness or rescheduling

8%

of negative reviews in Retail

This business: 1.3% of all reviews (1 of 77)

How do you handle situations when a specialist is running late or an order needs to be rescheduled?

No official response from the business yet.

Damaged items or surfaces

3%

of negative reviews in Retail

This business: 0.0% of all reviews (0 of 77)

How do you handle claims if an item or property gets damaged during service or delivery?

No official response from the business yet.

Unexpected charges or price changes

3%

of negative reviews in Retail

This business: 1.3% of all reviews (1 of 77)

When can the final price differ from the initial quote, and how do you resolve billing disputes?

No official response from the business yet.

Service or product quality

2%

of negative reviews in Retail

This business: 0.0% of all reviews (0 of 77)

What do you do when a customer isn’t satisfied with the quality of your service or product?

No official response from the business yet.

No-show or last-minute cancellation

0%

of negative reviews in Retail

This business: 0.0% of all reviews (0 of 77)

What happens if the assigned specialist cancels at the last minute or fails to arrive?

No official response from the business yet.

Social & Web Discussions

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Discussions about Premier Smokes on social media

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Latest reviews

Only complaints See all 77 reviews

JC

Jose China

September 21, 2026Google

5/5

No written review

MG

Maged Gadala

February 7, 2026Google

1/5

This place is not respectful this place overpriced don’t come here cause they’re gonna charge you more than they add fees. I was going to buy something for a dollar I end up paying $15 almost have fees. This is crazy. This is a message to the owner. Be reasonable with your prices and find respectful workers.

Review photo

ME

majd elshayeb

February 7, 2026Google

1/5

No written review

CL

Clarissa

January 26, 2026Google

5/5

Friendly and very polite, ALL the time! Been going here since 2017 😁

JU

June

October 3, 2025Google

1/5

I went to this smoke shop today for the first time. I found out later that I was over charged. The customer service sucked. I will not be returning to this place again. They really get "0 zero" stars from me. I only gave them 1 star so that I could post.

CD

Christina Denise

September 3, 2025Google

1/5

Lazy Ugly And Rude Lady Didn't Want to count out change so rude never going there again 😒

See all 77 reviews

Reviews on platforms

Google3.677 reviews1–2★: 22

Reliability

32/100Weak

Review base32 pts

Order scale+0 pts

Problem resolution+0 pts

Industry practices+0 pts

Premier Smokes

28.6%

of 77 reviews

Retail

8.4%

All businesses on Tailwind

7.9%

Website Embed & Trust Badge

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29/100

Premier SmokesTailwind Score · Mixed

★ 3.6 · 77 public reviews analyzed · 28.6% 1–2★

Ask AI about this businessChatGPT · Claude · Perplexity

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<div data-tailwind-widget="premier-smokes" data-layout="score-ai" data-theme="light" data-lang="en"></div>
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5★ Rating Calculator

3.6★ · 77 reviews

How many consecutive 5★ reviews Premier Smokes needs to reach its next rating target

Target rating:

5★ reviews needed (→ 3.7★)+6

One new 1★ review requires +2 five-star reviews to recover 3.6★.

Get free 5★ review QR →Full calculator

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

Frequently asked questions

What is Premier Smokes's rating and real issue rate?

Across 77 collected public reviews, Premier Smokes has an average rating of 3.6/5 and a 1–2★ complaint rate of 28.6% (22 of 77 reviews). For comparison, the industry average issue rate is 8.4%. Its Tailwind Reliability Score is 32/100.

What are the most common customer complaints about Premier Smokes?

Among 22 negative (1–2★) reviews for Premier Smokes, the most frequent complaint categories are: Communication & customer support (10 reviews, 13% of all reviews); Lateness or rescheduling (1 reviews, 1.3% of all reviews); Unexpected charges or price changes (1 reviews, 1.3% of all reviews).

Does Premier Smokes respond to negative reviews and complaints?

Premier Smokes has publicly replied to 0 out of 22 negative (1–2★) reviews (0% response rate).

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Tailwind Reliability ScoreWeak

32/ 100

Public reviews (28.6% 1–2★)32

Problem resolution & replies (0% · 0/22)+0

Industry practices (0/6)+0

Issue Rate

28.6%

22 of 77 reviews are 1–2★

5★

36

4★

13

3★

6

2★

2low

1★

20low

5★ Rating Calculator

3.6★ · 77 reviews

How many consecutive 5★ reviews Premier Smokes needs to reach its next rating target

Target rating:

5★ reviews needed (→ 3.7★)+6

One new 1★ review requires +2 five-star reviews to recover 3.6★.

Get free 5★ review QR →Full calculator

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

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