3 reviews · Google
August–October: 0 complaints in 3 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 0 | 0 |
| April 2026 | 0 | 0 |
| May 2026 | 0 | 0 |
| June 2026 | 0 | 0 |
| July 2026 | 0 | 0 |
| August 2026 | 0 | 0 |
| September 2026 | 1 | 0 |
| October 2026 | 2 | 0 |
Too few public reviews to compare with the usual level. Reviews in the last three months: 3, at least 30 needed. Reviews in the year before: 0, at least 60 needed. Months with reviews in the year before: 0, at least 6 needed.
Reviews and complaints by month
| Month | Public reviews | 1–2★ |
|---|---|---|
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 0 | 0 |
| April 2026 | 0 | 0 |
| May 2026 | 0 | 0 |
| June 2026 | 0 | 0 |
| July 2026 | 0 | 0 |
| August 2026 | 0 | 0 |
| September 2026 | 1 | 0 |
| October 2026 | 2 | 0 |
0.0%
0 of 3 reviews are 1–2★
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
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Communication & customer support
of negative reviews in Auto
How can a customer reach a person who can resolve an issue, and how quickly do you respond?
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Liz Pochop
October 11, 2026GoogleDevin took great care of us and Jaden did a too to bottom diagnostic and patches a tire for us. We stopped here thinking we might have a big issue on a long road trip, but they researched and left us feeling great about the remainder of the drive. Grateful for them!
The business replied on Google · October 12, 2026
Thank you for your support and 5-star rating, Liz! We look forward to seeing you again soon.
Paul Raiti
October 4, 2026GoogleI had a nail in my tire and called and was told to come right in and they would take care of it. Just wanted to thank Devin for a great experience on the phone and in person.
The business replied on Google · October 12, 2026
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon Paul!
shantel thomas
September 29, 2026Google100% recommend
The business replied on Google · October 12, 2026
Thank you for the 5-star rating! We're happy we were able to deliver a great experience for you, shantel!
A grade needs at least 20 reviews.
of 3 reviews
Display live verified metrics, true issue rate, and your Tailwind Score directly on your homepage or checkout.
★ 4.2 · 3 public reviews analyzed · 0% 1–2★
<!-- Tailwind Verified Reputation & Issue Rate Widget -->
<div data-tailwind-widget="pepboys-com" data-company-name="Pep Boys Auto Service & Tires" data-layout="score-ai" data-theme="light" data-lang="en">
<a href="https://tailwind.reviews/score/pepboys-com" target="_blank" rel="noopener">Pep Boys Auto Service & Tires — 3 collected reviews · 100.0% positive review share (View 360° Reputation Board ↗)</a>
</div>
<script async src="https://tailwind.reviews/embed/widget.js"></script>How many consecutive 5★ reviews Pep Boys Auto Service & Tires needs to reach its next rating target
One new 1★ review requires +5 five-star reviews to recover 4.2★.
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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