Ask Tailwind about Night Owl Cookies (Wynwood)
▸Why the Issue Rate Is More Important Than the Average Rating?
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
Aggregated statistics from all platforms
Reliability Score
A+Comparison with the industry
lower is betterShare of 1–2★ reviews
Rating dynamics
Average rating per platform, by fetch snapshot
Latest reviews
Best cookie I ever had….
Very disappointing. I ordered the $5.75 Oreo Brownie Cheesecake cookie based on the photo, which showed a cookie topped with cheesecake frosting and Oreo pieces. What I received looked nothing like the advertised product—it was a plain-looking cookie with dark swirls and a few chocolate chips, with no frosting or Oreo topping whatsoever. It honestly looked like an entirely different cookie. For the price, I expected to receive what was pictured. This felt very misleading and was absolutely not worth the money.
Pumpkin spice banana bread cookie went crazy!!! Keep that one on the menu forever!!!
▸Why the Issue Rate Is More Important Than the Average Rating?
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
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