Ugly Sunday
July 16, 2017GoogleTerrible. Bought a bottle of vape juice that had a nasty brown clumps in it when I got home. Cashier admitted to me they've been selling it not knowing what it is. You can't return tobacco products in PA but the guy wouldn't do ANYTHING FOR ME. They may have been poisoning people all this time and have no clue. Dude told me to call my governor, perhaps I should call the police instead!
The business replied on Google · July 16, 2017
Hello! This is the "cashier" you spoke to earlier, I'm actually the current General Manager of the store. I'm sorry about your unpleasant experience, and can assure you that there are video and audio recordings of the interaction that will be shown to the store's owner. As for your health concerns: Separation of E-Juice ingredients during storage is not an uncommon occurrence, nor is it an indicator of any poison. You must have mistook me telling you I'm not sure exactly why that happened, for me saying that I don't know what it is that I'm selling. During the interaction, I was happy to help you and told you I'd return the product for you until I noticed that the bottle was opened, in which case I apologetically informed you that I legally could not return it. You responded to this statement using vulgar and offensive language and mannerisms, which, by our store policy, prompted me to inform you that there are no further ways that I can help you. Again, I'm extremely sorry for your unsatisfactory experience here at Mr. Puff, and assure you that the owner will be reviewing the recordings after the store is closed tonight.
