J

Auto

J & S Automotive

4.8 of 5100 reviewsGoogle
jns-auto.com

Right now

July–September: 0 complaints in 5 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
MonthPublic reviews1–2★
July 202520
August 202551
September 202520
October 202530
November 202510
December 202500
January 202610
February 202600
March 202620
April 202610
May 202610
June 202620
July 202610
August 202620
September 202620

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 1 of 20. Too few public reviews to compare with the usual level. Reviews in the last three months: 5, at least 30 needed. Reviews in the year before: 20, at least 60 needed. Latest review: September 25.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Issue Rate

7.0%

7 of 100 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★
87
4★
3
3★
3
2★
2low
1★
5low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Latest reviews

KN

Kevin Nixon

September 25, 2026Google
5/5

Talk about a random and fortuitous interaction! I was driving my 1953 Ford F100 on Block Island, RI and had some electrical issues. Fortunately for me at just that moment a guy named Jon came along and climbed under the dash and found a wire shorting out and fixed it on the spot. Since then I have sent my family who lives in Oregon to his shop and they have had nothing but nice things to say about the whole staff. Naturally I sent them in there as "secret shoppers" and the whole J & S staff has lived up to the example set by Jon. Their work was done professionally, quickly, cleanly, and for a fair price. If you need auto service please use J & S and be sure to say the guy from Block Island sent me.

Review photo

The business replied on Google · September 25, 2026

JM

Josiah McFarlane

September 16, 2026Google
5/5

Super quick and great price

The business replied on Google · September 18, 2026

RC

Richard Cuthbert

August 25, 2026Google
5/5

No written review

See all 100 reviews

Common problems in Auto — and J & S Automotive’s numbers

Communication & customer support

Mentioned in this business’s reviews

Reviews on platforms

  • Google4.8100 reviews1–2★: 7

Reliability

Average

Share of 1–2★ reviews over all time. Lower is better.

J & S Automotive
7.0%

of 100 reviews

Auto
7.6%
All businesses on Tailwind
7.9%

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

pulse-v1

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

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