Ask Tailwind about Heaven Smoke Shop

Issue Rate
30.8%
12 of 39 reviews are 1–2★lower is better
3.7/5
▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5-star
22
4-star
4
3-star
1
2-star
3low
1-star
9low
Number of orders
0
Total Reviews
39
Low ratings
12
?How do we calculate TailwindScore?
H
Retail

Heaven Smoke Shop

Aggregated statistics from all platforms

Google reviews
Issue Rate
30.77%
3.70/5

Why the Issue Rate Is More Important Than the Average Rating?

5-star
22
4-star
4
3-star
1
2-star
3
1-star
9
Total Reviews
39
Low ratings
12

Reliability Score

Weak
Trust Score27/100

Comparison with the industry

lower is better

Share of 1–2★ reviews

This business
30.8%
Average: Retail
8.6%
All businesses on Tailwind
9.8%
Better than 3% of businesses on Tailwind

Rating dynamics

Google

Average rating per platform, by fetch snapshot

3.03.54.04.5Apr 1Sep 1Google 3.69

Latest reviews

See all 39 reviews
ZE
Zachery Ellingson
Sep 20, 2026
1/5

This place sells cheap, faulty products. They tell you they will give you a discount on a replacement. A whole $5 off a $20 lighter that is the same cheaply made brand that probably cost them $4 and will break if you drop it after 3 days of owning it. Ive dropped every lighter I have ever owned so if the first drop makes the thing break into 3 places, I don't want it. I definitely wouldn't ever pay you for something you could send back to the vendor as defective. You lost a customer over your poor customer treatment and your greed. Generation Rock is ran by a man with integrity and gratitude of his customers. This place had a bunch of scam artists asking each other what the price is on each and every item. They all ask each other. There is not 1 price enforcer. They all ask each other equally. Buyer be warned

GO
George O'Donnell
Apr 8, 2026
2/5

Person behind the counter was kinda rude I went to get senicas. And it was by far the most expensive IV been charged

ST
Stephanie Torres
Mar 28, 2026
3/5

So I’ve been going here since they opened and recently I bought a bundle of sage and it was so dry that I lit it one time and it wouldn’t go out and I told the owner if I would be able to exchange for something else since all the other ones looked dry too and he said no refunds but I just wanted to exchange it I never had any issues with any here before so I thought that was bad customer service since I was a regular customer I’m disappointed because I shouldn’t be out $4 for something that should’ve lasted awhile I had to throw it away fire hazard

KK
KIMBERLY K.
Mar 12, 2026
5/5

Great place to get all your smoking needs, Wide variety of everything. The guys working there are helpful.

AB
Antonette Barrett
Dec 2, 2025
5/5

It was awesome. Friendly representative and fair prices...good experience all together

Review photo
ZS
Zachary Solero
Nov 1, 2025
5/5

These are good boys. Good deals.

KZ
Kelly Zuelke
Oct 29, 2025
1/5

Changes prices 24/7 and 2 geek bars i bought for 40$ each did not work

SC
shianne carr
Sep 18, 2025
5/5

The people that own this place are so friendly and family oriented, and they have a lot more to offer than just smoke items, I come to grab incense, sage and even nice roll on perfume. Everyone here is super helpful and inviting and I’m happy I found a new local smoke shop 💜

LY
Lea Young
Aug 30, 2025
5/5

One stop shop for all everything u need.

JT
Jimmy the Greek
Apr 25, 2025
1/5

No written review

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