Sue L
June 25, 2026GoogleWent there today for the first time.Lisa was my stylist. I was recommended to her because I thought she was good.. She kept saying I didn't know what I wanted, because I asked for low lights and some toner.. i didn't have any instagram pictures or Pinterest as she requested. But I did show her pictures of how I did like my hair, but now there's more gray and I like to address that. She kept saying she didn't understand what I wanted and what I want was not possible. That I would have too many colors and i will not be happy, and so she didn't feel comfortable doing my hair. This was already after we discussed that she was going to do some low lights, glaze and a few highlights in front. Then she comes out of the color room and says she doesn't like the swatches of colors they have a doesn't do gray matching whatever that means..The next thing I know I have toner in my hair and at this point i'm only getting toner now and a haircut which I did not want. I asked her what about some highlights. She said, now it's too late, your hair is wet and I don't have time to dry my hair now, She wanted me to go to another stylist. Being last minute, there was no other stylist available so the owner had to step in and take over.. i never felt more embarrassed and humiliated and upset to being a salon.. I was planning on having my hair done for my birthday celebration.Which she ruined.. I do not recommend Lisa. She has diva mentality and blurted out. She's a master stylist. Blah blah. Very rude do not recommend her. I will never go to her again.
The business replied on Google · August 29, 2026
Hi Sue, Thank you for taking the time to share your experience. We’re genuinely sorry that you left feeling disappointed, as that is never the experience we want any guest to have. During your consultation, there were several different color requests discussed, and unfortunately the photos provided and the verbal description did not align. When a stylist is not confident that the requested service will achieve the desired result without compromising the integrity or overall appearance of the hair, we believe it’s more professional to communicate those concerns rather than perform a service we don’t feel would meet our standards. Lisa’s intention was never to make you feel uncomfortable or embarrassed. Her priority was being honest about what she could responsibly achieve instead of promising a result she wasn’t confident she could deliver. When it became clear there was still uncertainty regarding the desired outcome, we did our best to accommodate you by having another stylist assist so you could still receive service that day. We understand this experience did not meet your expectations, and we’re sorry you left feeling that way. We appreciate all feedback and remain committed to providing honest consultations and professional recommendations that put our guests’ best interests first. Best regards Sara
