CC
Carlton Cole
October 17, 2026Google5/5
No written review
Right now
July–September: 8 complaints in 20 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 1 | 0 |
| August 2025 | 4 | 0 |
| September 2025 | 3 | 1 |
| October 2025 | 1 | 1 |
| November 2025 | 2 | 1 |
| December 2025 | 1 | 0 |
| January 2026 | 6 | 2 |
| February 2026 | 3 | 1 |
| March 2026 | 13 | 3 |
| April 2026 | 7 | 1 |
| May 2026 | 15 | 4 |
| June 2026 | 9 | 0 |
| July 2026 | 12 | 5 |
| August 2026 | 4 | 1 |
| September 2026 | 4 | 2 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 14 of 65. Too few public reviews to compare with the usual level. Reviews in the last three months: 20, at least 30 needed. Latest review: October 17.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
reviews1–2★
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 1 | 0 |
| August 2025 | 4 | 0 |
| September 2025 | 3 | 1 |
| October 2025 | 1 | 1 |
| November 2025 | 2 | 1 |
| December 2025 | 1 | 0 |
| January 2026 | 6 | 2 |
| February 2026 | 3 | 1 |
| March 2026 | 13 | 3 |
| April 2026 | 7 | 1 |
| May 2026 | 15 | 4 |
| June 2026 | 9 | 0 |
| July 2026 | 12 | 5 |
| August 2026 | 4 | 1 |
| September 2026 | 4 | 2 |
usual level · 12 mo.now
Issue Rate
29.0%
29 of 100 reviews are 1–2★ · lower is better
▸Why the Issue Rate Is More Important Than the Average Rating?
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
5★
67
4★
3
3★
1
2★
3low
1★
26low
Track record not connected
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectLatest reviews
AK
Abel Kapono
October 14, 2026Google5/5
No written review
BS
Bear Seemann
October 12, 2026Google1/5
Love my truck. Can't stand the service department. 2 years ago, I was hit in a traffic accident. The truck was brought into Ford for repair. They told me parts weren't available and they would call me when they came in. A year later I went to check on it and to get service done and they said they had no record of my truck ever being there for repair, and they said I needed more parts but they would have to be ordered as well, so they would call me. Now today I tried to check on it, and the lady on the phone wouldn't even let me tell her what parts I needed. Do yourself a favor and if you buy a vehicle here, skip the offered service package. Find a local mechanic instead and avoid at all costs.
Common problems in Auto — and Valley Isle Motors Ltd’s numbers
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Reviews on platforms
- Google3.8100 reviews1–2★: 29
Reliability
WeakShare of 1–2★ reviews over all time. Lower is better.
Valley Isle Motors Ltd
29.0%
of 100 reviews
Auto
7.6%
All businesses on Tailwind
7.9%
Where these numbers come from
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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