E

Auto

Express Tires

4.4 of 5179 reviewsGoogle

Right now

August–October: 0 complaints in 1 public review.

Public reviews and 1–2★ reviews per month, last 15 months
MonthPublic reviews1–2★
August 202530
September 202500
October 202510
November 202500
December 202510
January 202621
February 202600
March 202655
April 202610
May 202600
June 202600
July 202611
August 202610
September 202600
October 202600

Too few public reviews to compare with the usual level. Reviews in the last three months: 1, at least 30 needed. Reviews in the year before: 14, at least 60 needed.

Tailwind Reliability ScoreWeak
43/ 100
Public reviews (11.7% 1–2★)40
Problem resolution & replies (43% · 9/21)+3
Industry practices (0/6)+0

Issue Rate

11.7%

21 of 179 reviews are 1–2★

5★
138
4★
17
3★
3
2★
3low
1★
18low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Common problems in Auto — and Express Tires’s numbers

Fixed problem taxonomy across collected reviews, always with denominators.

Communication & customer support

18%

of negative reviews in Auto

This business: 3.4% of all reviews (6 of 179)

How can a customer reach a person who can resolve an issue, and how quickly do you respond?

No official response from the business yet.

Examples where an issue happened — and how the business responded

Replied to 9 of 21 1–2★ reviews (43%)
BM

Barrett Muhlenbruch

January 23, 2026Google
1/5

Sold me a used tire and it blew out I ended up hitting the curb and blowing up another tire. I was on my way to you to replace all my tires. Didn't even give me a break for the tire you had sold me. I didn't think it was fair after you sold me a used defective tire that atleast you'd say sorry. Yes I sat in your lot but I didn't feel like waiting three hours for a tow. So did I have a choice absolutely not. So I had to pay for the removal of the tire you sold me plus the one for hitting the curve. because of the blow out. Not at one time did I give you an attitude or say anything to you. I at no point said anything other than cut me a break for selling me the crappy tire. You charged me what you wanted and I didn't say anything to you. There's no dignity or respect when you sell something dangerous especially the front tire.

The business replied on Google · January 22, 2026

Warranty on a used tire? Signs outside say no warranty on used tires. Now all my customers know me and i work with them. But when someone walks in with an attitude asking for a refund…. Well that don’t always work out real good. Now you asked for a price on dismounting and balancing tires you bought on line and thought that we were so expensive. So you decided to park at the entrance to have your truck towed. Guess that didn’t work out to good for you. Because you came back to get two changed out at the same price i quoted you. We treated you with dignity and respect put up with your negative comments and remarks. So thanks for the review but you should consider all the facts.

BL

bobby long

July 22, 2026Google
2/5

They put my tire on and didn’t test it and the back is leaking from the bead and they say o it was dirty it needs cleaned up and tire put back on and wanna charge me when they just did it yesterday and messed up but wanna charge me for there mess up

The business replied on Google · July 22, 2026

You were standing there when i changed it. You saw i cleaned it with the wire brush. You saw me push it back after i aired it up. Remember me bitchin because the loose chrome sliced my finger. I added beadsealer to the part that was leaking. Your wheel is very corroded very common with the chrome wheels. I explained the process of repairing it. Has to he demounted cleaned up with wire wheel or grinder primed and painted. U buying a used tire doesn’t include the labor and material to repair your wheel. Not my bad you bought used wheels that are corroded. Maybe thats why the one we took off went bad ever thought about that.???

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Latest reviews

LS

Lee Stafford

August 31, 2026Google
5/5

Peter and team are always professional and knowledgeable, but most importantly honest. Always recommend.

Review photo
5★ Post Card
BL

bobby long

July 22, 2026Google
2/5

They put my tire on and didn’t test it and the back is leaking from the bead and they say o it was dirty it needs cleaned up and tire put back on and wanna charge me when they just did it yesterday and messed up but wanna charge me for there mess up

The business replied on Google · July 22, 2026

You were standing there when i changed it. You saw i cleaned it with the wire brush. You saw me push it back after i aired it up. Remember me bitchin because the loose chrome sliced my finger. I added beadsealer to the part that was leaking. Your wheel is very corroded very common with the chrome wheels. I explained the process of repairing it. Has to he demounted cleaned up with wire wheel or grinder primed and painted. U buying a used tire doesn’t include the labor and material to repair your wheel. Not my bad you bought used wheels that are corroded. Maybe thats why the one we took off went bad ever thought about that.???

EA

Emily Albertson

April 15, 2026Google
5/5

I have taken my car there twice in the last 5 months. Both times they were fast and very reasonably priced. They explained everything very clearly and to the point

5★ Post Card
See all 179 reviews

Reviews on platforms

  • Google4.4179 reviews1–2★: 21

Reliability

43/100Weak
Review base40 pts
Order scale+0 pts
Problem resolution+3 pts
Industry practices+0 pts
Express Tires
11.7%

of 179 reviews

Auto
7.6%
All businesses on Tailwind
7.9%
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Express TiresTailwind Score · Mixed

★ 4.4 · 179 public reviews analyzed · 11.7% 1–2★

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5★ Rating Calculator

4.4★ · 179 reviews

How many consecutive 5★ reviews Express Tires needs to reach its next rating target

Target rating:
5★ reviews needed (→ 4.5★)+36

One new 1★ review requires +6 five-star reviews to recover 4.4★.

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

pulse-v1

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

Frequently asked questions

What is Express Tires's rating and real issue rate?

Across 179 collected public reviews, Express Tires has an average rating of 4.4/5 and a 1–2★ complaint rate of 11.7% (21 of 179 reviews). For comparison, the industry average issue rate is 7.6%. Its Tailwind Reliability Score is 43/100.

What are the most common customer complaints about Express Tires?

Among 21 negative (1–2★) reviews for Express Tires, the most frequent complaint categories are: Communication & customer support (6 reviews, 3.4% of all reviews); Damaged items or surfaces (4 reviews, 2.2% of all reviews); Lateness or rescheduling (2 reviews, 1.1% of all reviews).

Does Express Tires respond to negative reviews and complaints?

Express Tires has publicly replied to 9 out of 21 negative (1–2★) reviews (43% response rate).

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