Ask Tailwind about Sapporo II Japanese Restaurant

Issue Rate
11.6%
37 of 319 reviews are 1–2★lower is better
4.4/5
▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5-star
228
4-star
37
3-star
17
2-star
12low
1-star
25low
Number of orders
0
Total Reviews
319
Low ratings
37
?How do we calculate TailwindScore?
S
Bars / Restaurants

Sapporo II Japanese Restaurant

Visit company website

Aggregated statistics from all platforms

Google reviews
Issue Rate
11.60%
4.40/5

Why the Issue Rate Is More Important Than the Average Rating?

5-star
228
4-star
37
3-star
17
2-star
12
1-star
25
Total Reviews
319
Low ratings
37

Reliability Score

Average
Trust Score63/100

Comparison with the industry

lower is better

Share of 1–2★ reviews

This business
11.6%
Average: Bars / Restaurants
10.7%
All businesses on Tailwind
9.9%
Better than 32% of businesses on Tailwind

Rating dynamics

Google

Average rating per platform, by fetch snapshot

4.04.55.0Apr 1Jun 1Sep 1Google 4.35

Latest reviews

See all 319 reviews
KB
Kelsey Bosh
Sep 11, 2026
1/5

No written review

CT
Constance Thran
Aug 1, 2026
4/5

Very nice restaurant in downtown Frederick. The service was good. They have a robot to deliver some items to the table, which my grandson loved. The salmon sashimi was beautifully plated and fresh. The Ramen with pork was very good. Tsunami is more generous with the ingredients. It looked like they did a lot of takeout business. They charge less for cash paying customers.

Review photo
ML
Michele Levasseur
Jul 30, 2026
5/5

Tasty food and friendly service.

JD
JL D
Jul 26, 2026
5/5

Excellent sushi. I've been here several times. Never fails.

MD
Mia Dutcher
Jul 21, 2026
5/5

Love this restaurant. So much on the menu to choose from. I intend to return many times to try everything. I haven't found a decent Japanese restaurant in the area with sushi worth raving about. The sushi here is very good. It is well made and doesn't fall apart when you pick it up with chopsticks, which is a sign that it is made right. The fish is fresh and the ingredients used in the sushi rolls taste great. I really liked their shoyu ramen and fried rice. I am very picky about finding good ramen, and I finally found it here! I can't wait to try their Korean menu and Korean ramen next! I highly recommend this restaurant, and can't wait to bring my Japanese-born mother here when she visits from Hawaii.

MM
Michael Munoz
Jul 6, 2026
5/5

Great Sushi, nice music, good service! Will return often!

EH
Emerson Herrera
Jul 5, 2026
5/5

Best sushi place from Hagerstown to DC

PA
Patrick Adusei
Jul 2, 2026
1/5

This is the most horrible Japanese restaurant ever. Absolute shambles of customer service. Food takes almost an hour just to arrive. The chefs don’t seem to know what a good customer service is. I would definitely avoid this place and find better. Take it from and don’t waste your time.

LM
Lois Mccutcheon
Jun 22, 2026
3/5

I would leave a five star for everything but the robot that brings out drinks is absolutely unacceptable to me. Part of the going out to eat experience is having a good server and good banter. Not some robot you have to grab your drinks off a tray from. That was tacky.

CS
Caitlynn Sandoval
Jun 20, 2026
5/5

No written review

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