Sapporo II Japanese Restaurant

4.4 of 5319 reviewsGoogle

4.4of 5

319 reviews · Google

Right now

August–October: 1 complaint in 2 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
August 2025	2	0
September 2025	2	0
October 2025	2	1
November 2025	1	0
December 2025	4	3
January 2026	4	1
February 2026	3	1
March 2026	4	1
April 2026	2	0
May 2026	2	1
June 2026	3	1
July 2026	6	1
August 2026	1	0
September 2026	1	1
October 2026	0	0

Too few public reviews to compare with the usual level. Reviews in the last three months: 2, at least 30 needed. Reviews in the year before: 35, at least 60 needed.

Reviews and complaints by month

reviews1–2★

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
August 2025	2	0
September 2025	2	0
October 2025	2	1
November 2025	1	0
December 2025	4	3
January 2026	4	1
February 2026	3	1
March 2026	4	1
April 2026	2	0
May 2026	2	1
June 2026	3	1
July 2026	6	1
August 2026	1	0
September 2026	1	1
October 2026	0	0

usual level · 12 mo.now

Tailwind Reliability ScoreWeak

45/ 100

Public reviews (11.6% 1–2★)41

Problem resolution & replies (49% · 18/37)+4

Industry practices (0/6)+0

Issue Rate

11.6%

37 of 319 reviews are 1–2★

5★

228

4★

3★

2★

12low

1★

25low

Track record not connected

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Common problems in Bars / Restaurants — and Sapporo II Japanese Restaurant’s numbers

Fixed problem taxonomy across collected reviews, always with denominators.

Communication & customer support

17%

of negative reviews in Bars / Restaurants

This business: 1.6% of all reviews (5 of 319)

How can a customer reach a person who can resolve an issue, and how quickly do you respond?

No official response from the business yet.

Lateness or rescheduling

of negative reviews in Bars / Restaurants

This business: 4.1% of all reviews (13 of 319)

How do you handle situations when a specialist is running late or an order needs to be rescheduled?

No official response from the business yet.

Service or product quality

of negative reviews in Bars / Restaurants

This business: 0.3% of all reviews (1 of 319)

What do you do when a customer isn’t satisfied with the quality of your service or product?

No official response from the business yet.

Damaged items or surfaces

of negative reviews in Bars / Restaurants

This business: 0.0% of all reviews (0 of 319)

How do you handle claims if an item or property gets damaged during service or delivery?

No official response from the business yet.

Unexpected charges or price changes

of negative reviews in Bars / Restaurants

This business: 0.6% of all reviews (2 of 319)

When can the final price differ from the initial quote, and how do you resolve billing disputes?

No official response from the business yet.

No-show or last-minute cancellation

of negative reviews in Bars / Restaurants

This business: 0.0% of all reviews (0 of 319)

What happens if the assigned specialist cancels at the last minute or fails to arrive?

No official response from the business yet.

Examples where an issue happened — and how the business responded

Replied to 18 of 37 1–2★ reviews (49%)

Valerie Dailey

December 27, 2022Google

1/5

We had reservations for 6 on a Monday night. Other guests around us were grumbling about long wait times for food when we ordered. Our app came out quickly, then 3 of us received our meals one at a time. After an hour, the manager came to the table to tell us the kitchen was out of rice and they were not able to prepare the sushi rolls for the other 3 guests at our table. No discount was offered to our table for those of us that ate one at a time. We will not be back.

The business replied on Google · December 27, 2022

We had so many guests that day that we couldn't prepare food yet. However, appetizers were provided as a free service to guests who made reservations. The service was not satisfactory. We will prepare more thoroughly. Thank you for visiting.

Patrick Adusei

July 2, 2026Google

1/5

This is the most horrible Japanese restaurant ever. Absolute shambles of customer service. Food takes almost an hour just to arrive. The chefs don’t seem to know what a good customer service is. I would definitely avoid this place and find better. Take it from and don’t waste your time.

The business replied on Google · August 2, 2026

Thank you for sharing your experience. We are truly sorry that you had such a disappointing visit. Waiting nearly an hour for your food and leaving with the feeling that you were not well cared for is not the experience we want any guest to have. We sincerely apologize for letting you down. Your feedback is being taken seriously, and we will continue working with our team to improve both our service and the overall dining experience. Thank you for bringing this to our attention.

Social & Web Discussions

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Latest reviews

Only complaints See all 319 reviews

Kelsey Bosh

September 11, 2026Google

1/5

No written review

Constance Thran

August 1, 2026Google

4/5

Very nice restaurant in downtown Frederick. The service was good. They have a robot to deliver some items to the table, which my grandson loved. The salmon sashimi was beautifully plated and fresh. The Ramen with pork was very good. Tsunami is more generous with the ingredients. It looked like they did a lot of takeout business. They charge less for cash paying customers.

The business replied on Google · August 2, 2026

Thank you so much for your wonderful review! We're glad you enjoyed the food, service, and our robot server—it's always a favorite with our younger guests. We're especially happy you enjoyed the salmon sashimi and ramen. We truly appreciate your support and look forward to welcoming you and your family back again soon!

Michele Levasseur

July 30, 2026Google

5/5

Tasty food and friendly service.

The business replied on Google · August 2, 2026

Thank you! We're so happy you enjoyed your visit. Hope to see you again soon! 😊

5★ Post Card

JL D

July 26, 2026Google

5/5

Excellent sushi. I've been here several times. Never fails.

The business replied on Google · August 2, 2026

Thank you so much for your continued support! It means the world to us to hear that we've never let you down. We can't wait to welcome you back for more great sushi soon! 🍣

5★ Post Card

Mia Dutcher

July 21, 2026Google

5/5

Love this restaurant. So much on the menu to choose from. I intend to return many times to try everything. I haven't found a decent Japanese restaurant in the area with sushi worth raving about. The sushi here is very good. It is well made and doesn't fall apart when you pick it up with chopsticks, which is a sign that it is made right. The fish is fresh and the ingredients used in the sushi rolls taste great. I really liked their shoyu ramen and fried rice. I am very picky about finding good ramen, and I finally found it here! I can't wait to try their Korean menu and Korean ramen next! I highly recommend this restaurant, and can't wait to bring my Japanese-born mother here when she visits from Hawaii.

The business replied on Google · August 2, 2026

Thank you so much for your thoughtful review! It truly means a lot to us, especially your kind words about our sushi and ramen. Knowing that you noticed the quality of our sushi and enjoyed the freshness of our ingredients is the highest compliment. We're honored by your recommendation and can't wait to welcome you back. We hope both you and your mother have a wonderful experience when she visits. See you again soon!

5★ Post Card

Michael Munoz

July 6, 2026Google

5/5

Great Sushi, nice music, good service! Will return often!

The business replied on Google · August 2, 2026

Thanks so much! Glad you enjoyed the sushi, music, and service. Hope to see you again soon! 🍣😊

5★ Post Card

See all 319 reviews

Reviews on platforms

Google4.4319 reviews1–2★: 37

Reliability

45/100Weak

Review base41 pts

Order scale+0 pts

Problem resolution+4 pts

Industry practices+0 pts

Sapporo II Japanese Restaurant

11.6%

of 319 reviews

Bars / Restaurants

11.7%

All businesses on Tailwind

7.9%

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12/100

Sapporo II Japanese RestaurantTailwind Score · Mixed

★ 4.4 · 319 public reviews analyzed · 11.6% 1–2★

Ask AI about this businessChatGPT · Claude · Perplexity

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5★ Rating Calculator

4.4★ · 319 reviews

How many consecutive 5★ reviews Sapporo II Japanese Restaurant needs to reach its next rating target

Target rating:

5★ reviews needed (→ 4.5★)+64

One new 1★ review requires +6 five-star reviews to recover 4.4★.

Get free 5★ review QR →Full calculator

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

pulse-v1

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

Frequently asked questions

What is Sapporo II Japanese Restaurant's rating and real issue rate?

Bars / Restaurants · Tucson

Issue Rate9.8%49 of 500 reviews

Tailwind Reliability ScoreWeak

45/ 100

Public reviews (11.6% 1–2★)41

Problem resolution & replies (49% · 18/37)+4

Industry practices (0/6)+0

Issue Rate

11.6%

37 of 319 reviews are 1–2★

5★

228

4★

3★

2★

12low

1★

25low

5★ Rating Calculator

4.4★ · 319 reviews

How many consecutive 5★ reviews Sapporo II Japanese Restaurant needs to reach its next rating target

Target rating:

5★ reviews needed (→ 4.5★)+64

One new 1★ review requires +6 five-star reviews to recover 4.4★.

Get free 5★ review QR →Full calculator

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

pulse-v1

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

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