Kelsey Bosh
September 11, 2026GoogleNo written review
Kelsey Bosh
September 11, 2026GoogleNo written review
Constance Thran
August 1, 2026GoogleVery nice restaurant in downtown Frederick. The service was good. They have a robot to deliver some items to the table, which my grandson loved. The salmon sashimi was beautifully plated and fresh. The Ramen with pork was very good. Tsunami is more generous with the ingredients. It looked like they did a lot of takeout business. They charge less for cash paying customers.
The business replied on Google · August 2, 2026
Thank you so much for your wonderful review! We're glad you enjoyed the food, service, and our robot server—it's always a favorite with our younger guests. We're especially happy you enjoyed the salmon sashimi and ramen. We truly appreciate your support and look forward to welcoming you and your family back again soon!
Michele Levasseur
July 30, 2026GoogleTasty food and friendly service.
The business replied on Google · August 2, 2026
Thank you! We're so happy you enjoyed your visit. Hope to see you again soon! 😊
JL D
July 26, 2026GoogleExcellent sushi. I've been here several times. Never fails.
The business replied on Google · August 2, 2026
Thank you so much for your continued support! It means the world to us to hear that we've never let you down. We can't wait to welcome you back for more great sushi soon! 🍣
Mia Dutcher
July 21, 2026GoogleLove this restaurant. So much on the menu to choose from. I intend to return many times to try everything. I haven't found a decent Japanese restaurant in the area with sushi worth raving about. The sushi here is very good. It is well made and doesn't fall apart when you pick it up with chopsticks, which is a sign that it is made right. The fish is fresh and the ingredients used in the sushi rolls taste great. I really liked their shoyu ramen and fried rice. I am very picky about finding good ramen, and I finally found it here! I can't wait to try their Korean menu and Korean ramen next! I highly recommend this restaurant, and can't wait to bring my Japanese-born mother here when she visits from Hawaii.
The business replied on Google · August 2, 2026
Thank you so much for your thoughtful review! It truly means a lot to us, especially your kind words about our sushi and ramen. Knowing that you noticed the quality of our sushi and enjoyed the freshness of our ingredients is the highest compliment. We're honored by your recommendation and can't wait to welcome you back. We hope both you and your mother have a wonderful experience when she visits. See you again soon!
Michael Munoz
July 6, 2026GoogleGreat Sushi, nice music, good service! Will return often!
The business replied on Google · August 2, 2026
Thanks so much! Glad you enjoyed the sushi, music, and service. Hope to see you again soon! 🍣😊
Emerson Herrera
July 5, 2026GoogleBest sushi place from Hagerstown to DC
The business replied on Google · August 2, 2026
Wow, thank you! That truly means a lot to us. We're honored to be your favorite sushi spot and can't wait to serve you again soon! 🍣😊
Patrick Adusei
July 2, 2026GoogleThis is the most horrible Japanese restaurant ever. Absolute shambles of customer service. Food takes almost an hour just to arrive. The chefs don’t seem to know what a good customer service is. I would definitely avoid this place and find better. Take it from and don’t waste your time.
The business replied on Google · August 2, 2026
Thank you for sharing your experience. We are truly sorry that you had such a disappointing visit. Waiting nearly an hour for your food and leaving with the feeling that you were not well cared for is not the experience we want any guest to have. We sincerely apologize for letting you down. Your feedback is being taken seriously, and we will continue working with our team to improve both our service and the overall dining experience. Thank you for bringing this to our attention.
Lois Mccutcheon
June 22, 2026GoogleI would leave a five star for everything but the robot that brings out drinks is absolutely unacceptable to me. Part of the going out to eat experience is having a good server and good banter. Not some robot you have to grab your drinks off a tray from. That was tacky.
The business replied on Google · August 2, 2026
Thank you for your honest feedback and for your kind words about the rest of your experience. We completely understand that the robot server isn't for everyone. Our robot is simply there to assist our staff with delivering certain items, so our team can spend more time taking care of our guests. We truly appreciate your perspective and hope to welcome you back again soon!
Caitlynn Sandoval
June 20, 2026GoogleNo written review
The business replied on Google · August 3, 2026
Thank you very much for your review and support our family restaurant. It's really mean a lot to us.
Kenny W.
June 16, 2026GoogleHere’s a polished review version that keeps your experience clear and credible while improving readability: My girlfriend and I went out looking for a sushi restaurant for dinner and ended up at Sapporo. It was a quiet night, so we were looking forward to a relaxing meal. We started with two club sodas and several appetizers: the Jalapeño Bomb, shrimp tempura, and spicy fried calamari. Unfortunately, all of the appetizers were bland, and the shrimp tempura tasted old and stale. While we were eating, my girlfriend noticed a mouse running along the wall toward the kitchen. She got my attention, and sure enough, it was there. We informed our server, who spoke with a manager. The manager had been sitting with a group the entire time and only briefly looked in the direction where the mouse had run. He never came to our table to address the situation personally. Instead, the server returned and asked if we wanted to move to another table. We declined. We continued with the sashimi deluxe. Out of roughly 18 pieces, only about three pieces of yellowtail seemed fresh enough to enjoy. The rest was disappointing. Since the yellowtail was the only fish we really liked, we ordered three additional pieces. Then, to our surprise, a second mouse ran from the exact same area toward the kitchen. At that point, it was clear that the first sighting was not an isolated incident. When the additional yellowtail arrived, the cuts were noticeably different from what we had received in the sashimi deluxe. By then, we decided not to be overly critical because it seemed like no one was particularly concerned about either the food quality or the customer experience. For context, we’re not picky diners. We both used to work as servers, and we usually let small issues slide. However, seeing not one but two mice during dinner, combined with the disappointing food and lack of management response, made this a very difficult experience to overlook. To top it off, I noticed that my club soda refill was charged as a separate drink. I’m honestly struggling to find many positives from this visit. Maybe we just caught them on a bad night, but based on our experience, I can’t recommend it.
The business replied on Google · August 2, 2026
Thank you for taking the time to share your experience. We're truly sorry to hear that your visit left you feeling disappointed. Cleanliness and food quality are extremely important to us. Our restaurant is professionally inspected and serviced by a licensed pest control company on a monthly basis, and we take any concern like this very seriously. We are reviewing your comments with our management team and will conduct an additional inspection to ensure our standards continue to be met. We're also sorry that you felt your concerns were not properly addressed during your visit. We appreciate your feedback and will use it to improve both our service and our guests' experience.
Heather Evans
May 21, 2026GoogleWhile their food is good, service is horrible. I placed a small order for delivery and it took 1.5 hours to even fill the order. They are 0 for 2 on carry out/delivery orders and I will not be going for three.
The business replied on Google · August 2, 2026
Thank you for your honest feedback. We sincerely apologize for the long wait and for disappointing you again. A 1.5-hour wait is not the standard we strive for, and we completely understand your frustration. We're reviewing our carryout and delivery process to ensure this doesn't happen again. We truly appreciate your support of our food and hope you'll give us another opportunity to provide the service you deserve.
Anu Rao
May 19, 2026GoogleNo written review
LALA NAIL Albertson
April 27, 2026GoogleNo written review
Marcelle De la Rocha
April 4, 2026GoogleNo written review
Mark Powers
March 31, 2026GoogleWe ordered lobster fried rice and two orders of tempura shrimp and veggies carry out. I have never smelled a stench so horrible five minutes into the drive home. I can’t believe they tried to sell something that was so obviously foul. I don’t think the smell will ever leave my car. It went right into the disposal. Not recommended.
Thelma Goodwin
March 22, 2026GoogleNo written review
Derek Dry
March 21, 2026GoogleWe have been waiting for a good sushi place with a good vibe downtown and we finally have one. We will be back.
G. Ossa
March 8, 2026GoogleGreat experience, the food was amazing and the service was excellent, best Japanese Restaurant in Frederick MD by far.
K C
February 24, 2026GoogleWe've tried Sapporo several times over the years hoping it would improve, but waiting 2+hrs for a pick up order and having to cancel it was crazy. We got a full refund, thankfully. The other times we've been there, the service was very slow, inattentive, and inexperienced.
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