90 reviews · Google
August–October: 1 complaint in 23 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| August 2025 | 1 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 1 | 1 |
| November 2025 | 0 | 0 |
| December 2025 | 1 | 0 |
| January 2026 | 1 | 1 |
| February 2026 | 0 | 0 |
| March 2026 | 1 | 0 |
| April 2026 | 1 | 1 |
| May 2026 | 1 | 0 |
| June 2026 | 1 | 0 |
| July 2026 | 1 | 1 |
| August 2026 | 19 | 1 |
| September 2026 | 4 | 0 |
| October 2026 | 0 | 0 |
Too few public reviews to compare with the usual level. Reviews in the last three months: 23, at least 30 needed. Reviews in the year before: 9, at least 60 needed.
Reviews and complaints by month
| Month | Public reviews | 1–2★ |
|---|---|---|
| August 2025 | 1 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 1 | 1 |
| November 2025 | 0 | 0 |
| December 2025 | 1 | 0 |
| January 2026 | 1 | 1 |
| February 2026 | 0 | 0 |
| March 2026 | 1 | 0 |
| April 2026 | 1 | 1 |
| May 2026 | 1 | 0 |
| June 2026 | 1 | 0 |
| July 2026 | 1 | 1 |
| August 2026 | 19 | 1 |
| September 2026 | 4 | 0 |
| October 2026 | 0 | 0 |
18.9%
17 of 90 reviews are 1–2★
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectFixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
of negative reviews in Retail
How can a customer reach a person who can resolve an issue, and how quickly do you respond?
JailDown sinner
March 15, 2025GoogleI feel scammed when buying grocery stuffs, they just conveniently put prices to the goods so they don't give you any change.
The business replied on Google · March 15, 2025
Thank you for bringing this to my attention. I sincerely apologize for your experience, as it's never our intention for customers to feel this way. I'll look into this matter and ensure our pricing and change process is as clear and fair as possible.
Mark
February 2, 2025GoogleSays their open wasted my time coming all the way over here fix ur listings if u can’t wake up and open ur business on time ! Bs absolute mess outside need money come trip and fall out here !!??
The business replied on Google · February 22, 2025
I'm really sorry for the inconvenience you experienced, and I appreciate your feedback. We strive to ensure accurate information online and aim to maintain our premises properly. I'll be looking into this to make sure it doesn't happen again.
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Ruben Arce
September 24, 2026GoogleNo written review
Romeo Oxom
September 22, 2026GoogleNo written review
Bayron Padilla
September 22, 2026GoogleNo written review
of 90 reviews
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★ 4.2 · 90 public reviews analyzed · 18.9% 1–2★
<!-- Tailwind Reputation Widget -->
<div data-tailwind-widget="concordsmokeshop-com" data-layout="score-ai" data-theme="light" data-lang="en"></div>
<script async src="https://tailwind.reviews/embed/widget.js"></script>How many consecutive 5★ reviews VIP Convenience Store & liquor needs to reach its next rating target
One new 1★ review requires +5 five-star reviews to recover 4.2★.
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
Across 90 collected public reviews, VIP Convenience Store & liquor has an average rating of 4.2/5 and a 1–2★ complaint rate of 18.9% (17 of 90 reviews). For comparison, the industry average issue rate is 8.4%. Its Tailwind Reliability Score is 38/100.
Among 17 negative (1–2★) reviews for VIP Convenience Store & liquor, the most frequent complaint categories are: Communication & customer support (4 reviews, 4.4% of all reviews); Lateness or rescheduling (1 reviews, 1.1% of all reviews); Damaged items or surfaces (1 reviews, 1.1% of all reviews).
VIP Convenience Store & liquor has publicly replied to 9 out of 17 negative (1–2★) reviews (53% response rate).
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