Car Care Auto & Tire

Greetings, per your request, we have checked our database and in the last month, we have only serviced 1 car that was a 2011. It was not a Hyundai. I believe you may have our shop confused with another shop. Feel free to call us at 610-459-2886 for clarification. Additionally we do not SCAN VIN numbers to enter a customer. You started out talking about a code, then went to a tire, then a transmission and finally a recall. Our charge for looking at any vehicle is NOT $180.00, so you were not at our shop at all. You also do not have a receipt from us either showing the work done as every real customer has. We have been providing quality service in the area for over 40 years and will continue to do so, however, we did not provide any services or opinions to you whatsoever. Had we done so, you would have had written estimates, a receipt and if you had a recall, we would have provided you that written information. You can always provide us here with an invoice number if you'd like to prove me wrong :-/ As for recalls, only dealerships perform recall repair. Your story is rambling and you simply have mistaken our shop for another.

In response to your 2 star rating we would like to share the actual version of events as follows. You came in for a full synthetic oil change. Our company charged you $20.00 to perform an oil change plus the oil (4.86 quarts at $11.97/Quart) and the cost of the filter of $16.58. The oil change price was $94.75, NOT $150.00! You mentioned that the Jiffy Lube had a lower price because you had a coupon. So we called Jiffy Lube to verify the cost and matched the price and charged you $79.71 plus tax. For the oil change. During our courtesy inspection of the vehicle, which we do on every vehicle that we service, we found that you had several issues that needed to be brought to your attention. *Your Front and Rear Brakes were very low and we recommended replacing them as we should! * We discussed that you may have hit something because your LEFT FRONT STRUT and RIGHT REAR SHOCK are BENT and they needed to be replaced which is a safety issue! Obviously we recommend replacing Struts and Shocks in pairs and we gave you pricing to reflect the cost of replacing your shocks and struts as we should! *Because the shocks are damaged, they were obviously affecting your tires which we showed you. The tires were wearing unevenly and were choppy because of the broken shock absorbers which obviously is also a severe safety issue that needed to be corrected. And so we reported to you that they NEEDED to be replaced. *During our courtesy inspection, we found that your check engine light was on and needed to be diagnosed to determine the issue? *We also suggested that you replace your cabin air filter because the one you had was clogged with dirt and debris! When we notice things like that, we obviously report that to the vehicle owner. The fact that you chose to not have that changed was up to you. All we did was report it to you. *Due to damage, your left front axle was leaking oil and it needed to be replaced as that is a very serious safety issue. *Your coolant level was low and we told you that you needed to figure out where the coolant was leaking from. We Recommend a Pressure test to find the leaks. You simply declined all the work! We checked over your vehicle and told you of the issues which is mandatory for a service repair facility to do. Your car is in need of repair! You should fix it! As for your statement of “...he started explaining how he's actually just a business man and was hired less than a year ago to 'bring this company into the 21st century'. To me, seems like the actual owner might have once cared about his customers, but this businessman is exactly that- a business man.” Your response seems very “snide” as if a business should not have a central point of focus. The owner does care about the customers and wants to have them experience a professional shop that performs quality work. After over 40 years in business, we’re building a new shop and we needed an experienced business manager to handle the day to day operations which is a VERY GOOD business decision and just about every business has someone that is in charge of operations. We also have a person in charge of the actual repairs being performed. We are pleased and proud that we hired and have a competent business manager on staff to assure that the shop runs efficiently and affords us the ability to let our Tech’s focus on quality auto repair. We also are proud of the many 5 star reviews on Google and SureCritic and your 2 star review does not accurately reflect our shop. *YOU CAME IN FOR AN OIL CHANGE. *WE FOUND MANY SAFETY ISSUES AND REPORTED THEM TO YOU AS WE SHOULD HAVE. *THEY WERE ALL REAL ISSUES THAT NEEDED TO HAVE ATTENTION APPLIED TO THEM AND WE HOPE YOU GIVE YOUR CAR *THE ATTENTION IT DESERVES AND PLEASE BE AWARE THAT MOST OF THESE ISSUES ARE SAFETY ISSUES. *PLEASE BE CAREFUL AND GET THE VEHICLE REPAIRED SOON. If you decide to have the work done by us, we will gladly offer you a discount on the work and 1 free oil change as well.