B

Babylon Bicycle Shop Ltd

4.5 of 5192 reviewsGoogle

babylonbikeshop.com

4.5of 5

192 reviews · Google

Right now

August–October: 1 complaint in 9 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
August 2025	3	1
September 2025	1	0
October 2025	4	1
November 2025	3	0
December 2025	2	0
January 2026	0	0
February 2026	0	0
March 2026	0	0
April 2026	3	1
May 2026	2	0
June 2026	5	0
July 2026	3	0
August 2026	5	1
September 2026	4	0
October 2026	0	0

Too few public reviews to compare with the usual level. Reviews in the last three months: 9, at least 30 needed. Reviews in the year before: 26, at least 60 needed.

Reviews and complaints by month

reviews1–2★

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
August 2025	3	1
September 2025	1	0
October 2025	4	1
November 2025	3	0
December 2025	2	0
January 2026	0	0
February 2026	0	0
March 2026	0	0
April 2026	3	1
May 2026	2	0
June 2026	5	0
July 2026	3	0
August 2026	5	1
September 2026	4	0
October 2026	0	0

usual level · 12 mo.now

Tailwind Reliability ScoreWeak

43/ 100

Public reviews (12.0% 1–2★)40

Problem resolution & replies (43% · 10/23)+3

Industry practices (0/6)+0

Issue Rate

12.0%

23 of 192 reviews are 1–2★

5★

160

4★

6

3★

3

2★

3low

1★

20low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Common problems in Retail — and Babylon Bicycle Shop Ltd’s numbers

Fixed problem taxonomy across collected reviews, always with denominators.

Communication & customer support

27%

of negative reviews in Retail

This business: 4.7% of all reviews (9 of 192)

How can a customer reach a person who can resolve an issue, and how quickly do you respond?

No official response from the business yet.

Lateness or rescheduling

8%

of negative reviews in Retail

This business: 0.0% of all reviews (0 of 192)

How do you handle situations when a specialist is running late or an order needs to be rescheduled?

No official response from the business yet.

Damaged items or surfaces

3%

of negative reviews in Retail

This business: 0.0% of all reviews (0 of 192)

How do you handle claims if an item or property gets damaged during service or delivery?

No official response from the business yet.

Unexpected charges or price changes

3%

of negative reviews in Retail

This business: 0.0% of all reviews (0 of 192)

When can the final price differ from the initial quote, and how do you resolve billing disputes?

No official response from the business yet.

Service or product quality

2%

of negative reviews in Retail

This business: 0.5% of all reviews (1 of 192)

What do you do when a customer isn’t satisfied with the quality of your service or product?

No official response from the business yet.

No-show or last-minute cancellation

0%

of negative reviews in Retail

This business: 0.0% of all reviews (0 of 192)

What happens if the assigned specialist cancels at the last minute or fails to arrive?

No official response from the business yet.

Examples where an issue happened — and how the business responded

Replied to 10 of 23 1–2★ reviews (43%)

TR

Tristan

November 23, 2024Google

1/5

Place isn’t good overpriced and rude customer service

The business replied on Google · November 25, 2024

Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience with us didn't meet your expectations. We always strive to provide excellent service and high-quality products, and it’s clear we missed the mark during your visit. I’d love the opportunity to learn more about what happened and how we can improve. If you’re open to it, please feel free to reach out so we can address your concerns personally and work to make things right. Your satisfaction is important to us, and I hope we can earn back your trust. Thank you for bringing this to our attention, and we look forward to the opportunity to serve you better in the future. Sincerely, Ryan Owner, Babylon Bicycle Shop

MW

Marcin Wroblewski

April 25, 2026Google

1/5

You would think after you spend $800 on a bicycle the establishment would remember you as a previous customer and not treat you like you're wasting their time. All I need was to get a pin pulled out of a bicycle chain and the management there couldn't even take a time to just attempt it even instead I was brushed off and told no we can't do that our tools are not capable of that instead of just trying horrible horrible customer service.... I guess money is more important nowadays instead of doing a small favor for a return customer... I won't accept him telling me that he didn't have tools capable of pulling a pin out of a bike chain especially when they sell e-bikes and work on e-bikes. But they don't have the tools for it.lol..

The business replied on Google · April 26, 2026

Marcin, thank you for giving us a chance to help you. We don't work on motorcycles or motorbikes, and we took the time to show you that your tool and chain are not compatible with ours that are meant for bicycles. We hope you found what you needed at the E-Bike shop we directed you to. We hope we can help with your bicycle needs in the future.

Social & Web Discussions

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Latest reviews

Only complaints See all 192 reviews

MC

Matthew Chen

September 20, 2026Google

5/5

I recently purchased a bike from babylon bike shop it was a great experience. Mike and everyone at the shop are so knowledgeable and passionate. He helped me with a bike fit and it was amazing seeing him work. 10/10

BR

Benita Randolph

September 18, 2026Google

5/5

No written review

BR

BENITA RANDOLPH

September 18, 2026Google

5/5

Bought my first bike ever. The choices were plentiful, and of great quality. I’m very pleased with my purchase. The young man that helped us was a gem. Very knowledgeable, personable and helped me to make an informed choice. While I forgot his name, I did remember that he just moved here from Colorado. My interactions with staff was a pleasure as well. Thank you for a great first experience.

MD

Michael Dutt

September 5, 2026Google

5/5

I have nothing but great things to say about Babylon bike shop. They guided me through purchasing the right tri bike for me and Mike has been incredibly patient and thorough in ensuring a perfect fit with multiple adjustments. I’ve never been this comfortable on a bike

AR

Anthony Romano

August 27, 2026Google

5/5

Babylon bike shop is the Best. The people who work there are very friendly and knowledgeable about bikes and accessories. I highly recommend them. Make this your first place you shop - you won’t be disappointed.

SP

S P

August 25, 2026Google

5/5

Great shop and awesome service from Reeve. Really cool and helpful dude. He took care of overlooking my bike and even fine tuning some things to make sure my son was good to go riding the bike. Appreciate his help and kindness.

See all 192 reviews

Reviews on platforms

Google4.5192 reviews1–2★: 23

Reliability

43/100Weak

Review base40 pts

Order scale+0 pts

Problem resolution+3 pts

Industry practices+0 pts

Babylon Bicycle Shop Ltd

12.0%

of 192 reviews

Retail

8.4%

All businesses on Tailwind

7.9%

Website Embed & Trust Badge

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https://babylonbikeshop.com

12/100

Babylon Bicycle Shop LtdTailwind Score · Mixed

★ 4.5 · 192 public reviews analyzed · 12% 1–2★

Ask AI about this businessChatGPT · Claude · Perplexity

<!-- Tailwind Reputation Widget -->
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<script async src="https://tailwind.reviews/embed/widget.js"></script>

5★ Rating Calculator

4.5★ · 192 reviews

How many consecutive 5★ reviews Babylon Bicycle Shop Ltd needs to reach its next rating target

Target rating:

5★ reviews needed (→ 4.6★)+48

One new 1★ review requires +7 five-star reviews to recover 4.5★.

Get free 5★ review QR →Full calculator

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

Frequently asked questions

What is Babylon Bicycle Shop Ltd's rating and real issue rate?

Across 192 collected public reviews, Babylon Bicycle Shop Ltd has an average rating of 4.5/5 and a 1–2★ complaint rate of 12.0% (23 of 192 reviews). For comparison, the industry average issue rate is 8.4%. Its Tailwind Reliability Score is 43/100.

What are the most common customer complaints about Babylon Bicycle Shop Ltd?

Among 23 negative (1–2★) reviews for Babylon Bicycle Shop Ltd, the most frequent complaint categories are: Communication & customer support (9 reviews, 4.7% of all reviews); Service or product quality (1 reviews, 0.5% of all reviews).

Does Babylon Bicycle Shop Ltd respond to negative reviews and complaints?

Babylon Bicycle Shop Ltd has publicly replied to 10 out of 23 negative (1–2★) reviews (43% response rate).

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Tailwind Reliability ScoreWeak

43/ 100

Public reviews (12.0% 1–2★)40

Problem resolution & replies (43% · 10/23)+3

Industry practices (0/6)+0

Issue Rate

12.0%

23 of 192 reviews are 1–2★

5★

160

4★

6

3★

3

2★

3low

1★

20low

5★ Rating Calculator

4.5★ · 192 reviews

How many consecutive 5★ reviews Babylon Bicycle Shop Ltd needs to reach its next rating target

Target rating:

5★ reviews needed (→ 4.6★)+48

One new 1★ review requires +7 five-star reviews to recover 4.5★.

Get free 5★ review QR →Full calculator

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

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