MA
Matthew
October 14, 2026Google1/5
No written review
4
4.4of 5
100 reviews · Google
Right now
July–September: 0 complaints in 12 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 1 | 0 |
| August 2025 | 2 | 0 |
| September 2025 | 1 | 1 |
| October 2025 | 3 | 0 |
| November 2025 | 3 | 1 |
| December 2025 | 2 | 0 |
| January 2026 | 3 | 0 |
| February 2026 | 2 | 1 |
| March 2026 | 5 | 0 |
| April 2026 | 2 | 0 |
| May 2026 | 3 | 0 |
| June 2026 | 7 | 0 |
| July 2026 | 3 | 0 |
| August 2026 | 6 | 0 |
| September 2026 | 3 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 3 of 34. Too few public reviews to compare with the usual level. Reviews in the last three months: 12, at least 30 needed. Reviews in the year before: 34, at least 60 needed. Latest review: October 14.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
reviews1–2★
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 1 | 0 |
| August 2025 | 2 | 0 |
| September 2025 | 1 | 1 |
| October 2025 | 3 | 0 |
| November 2025 | 3 | 1 |
| December 2025 | 2 | 0 |
| January 2026 | 3 | 0 |
| February 2026 | 2 | 1 |
| March 2026 | 5 | 0 |
| April 2026 | 2 | 0 |
| May 2026 | 3 | 0 |
| June 2026 | 7 | 0 |
| July 2026 | 3 | 0 |
| August 2026 | 6 | 0 |
| September 2026 | 3 | 0 |
usual level · 12 mo.now
Issue Rate
9.0%
9 of 100 reviews are 1–2★ · lower is better
▸Why the Issue Rate Is More Important Than the Average Rating?
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
5★
86
4★
4
3★
1
2★
0low
1★
9low
Track record not connected
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectLatest reviews
JF
Joann Futch
October 5, 2026Google5/5
Chris was very helpful
NK
Neil Karol
October 5, 2026Google5/5
Chris was absolutely awesome today, needed to get a vape mod for my wife, He was very personable and very knowledgeable.. love this vape store !!! Have been going here for quite a while and everyone if fantastic.. I would highly recommend..
Common problems in Retail — and 421 Vapor & Tobacco’s numbers
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Reviews on platforms
- Google4.4100 reviews1–2★: 9
Reliability
AverageShare of 1–2★ reviews over all time. Lower is better.
421 Vapor & Tobacco
9.0%
of 100 reviews
Retail
8.4%
All businesses on Tailwind
7.9%
Where these numbers come from
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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