July–September: 2 complaints in 19 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 15 | 0 |
| August 2025 | 11 | 0 |
| September 2025 | 8 | 0 |
| October 2025 | 2 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 1 | 1 |
| January 2026 | 2 | 0 |
| February 2026 | 2 | 0 |
| March 2026 | 1 | 0 |
| April 2026 | 6 | 0 |
| May 2026 | 4 | 0 |
| June 2026 | 7 | 0 |
| July 2026 | 4 | 2 |
| August 2026 | 7 | 0 |
| September 2026 | 8 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 1 of 59. Too few public reviews to compare with the usual level. Reviews in the last three months: 19, at least 30 needed. Reviews in the year before: 59, at least 60 needed. Latest review: October 12.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 15 | 0 |
| August 2025 | 11 | 0 |
| September 2025 | 8 | 0 |
| October 2025 | 2 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 1 | 1 |
| January 2026 | 2 | 0 |
| February 2026 | 2 | 0 |
| March 2026 | 1 | 0 |
| April 2026 | 6 | 0 |
| May 2026 | 4 | 0 |
| June 2026 | 7 | 0 |
| July 2026 | 4 | 2 |
| August 2026 | 7 | 0 |
| September 2026 | 8 | 0 |
3.0%
3 of 100 reviews are 1–2★ · lower is better
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectYoussef Aithmad
October 12, 2026GoogleScratched the door on my GR86 and got it fixed here. Very friendly and commuicative people, with fast turnaround. They were kind enough to detail the car as well when done. Would highly recommend coming here if you ever need body work done!
Maramy Mohamathno
September 29, 2026GoogleI highly recommend Zio Auto Body & Repair! Zio did an amazing job with my car. The molding had come off, which caused the fender to bend and even made it squeak. He took care of the issue and got my car looking and driving right again. What means the most to me is the trust and relationship. I don’t take my car anywhere else. Zio has always taken great care of my family and me, and I know I can count on him to be honest, reliable, and do quality work. If you’re looking for someone you can trust with your car, Zio Auto Body & Repair is the place to go. Thank you, Zio, for always taking care of us!
Darius
September 26, 2026GoogleThe people working here are very polite and friendly and we were able to fix my Audi A3 and make it look brand new.
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Share of 1–2★ reviews over all time. Lower is better.
of 100 reviews
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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