July–September: 0 complaints in 23 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 3 | 0 |
| December 2025 | 17 | 0 |
| January 2026 | 18 | 0 |
| February 2026 | 9 | 0 |
| March 2026 | 8 | 0 |
| April 2026 | 8 | 0 |
| May 2026 | 7 | 0 |
| June 2026 | 2 | 0 |
| July 2026 | 10 | 0 |
| August 2026 | 8 | 0 |
| September 2026 | 5 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 0 of 72. Too few public reviews to compare with the usual level. Reviews in the last three months: 23, at least 30 needed. Latest review: October 8.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 3 | 0 |
| December 2025 | 17 | 0 |
| January 2026 | 18 | 0 |
| February 2026 | 9 | 0 |
| March 2026 | 8 | 0 |
| April 2026 | 8 | 0 |
| May 2026 | 7 | 0 |
| June 2026 | 2 | 0 |
| July 2026 | 10 | 0 |
| August 2026 | 8 | 0 |
| September 2026 | 5 | 0 |
0.0%
0 of 100 reviews are 1–2★ · lower is better
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectLaura Sienkz
October 8, 2026GoogleThey did a great job replacing my cracked windshield and it was ready by the next day. Very nice guys and very reasonable price that was way cheaper than other places had quoted me. Thanks so much definitely recommend!
Amanda Shirmer
October 6, 2026GoogleBy far the best experience I’ve ever had at a mechanic. They were super kind and communicative and worked with me to fix my trunk. They replaced the struts and hinges and explained the whole process. They also allowed me to bring in parts I already had to keep the cost lower. I will definitely be coming back if I have any more issues and recommending the place to my friends. I have been to many mechanics that left me feeling very ripped off or disrespected as a young woman but I did not feel that way here.
Samantha Kennedy
October 5, 2026GoogleGreat service and fair prices! Guner was incredibly helpful and communicative, and my car was fixed quickly and without stress. Would highly recommend this shop!
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Share of 1–2★ reviews over all time. Lower is better.
of 100 reviews
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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