184 reviews · Google
August–October: 4 complaints in 10 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| August 2025 | 7 | 2 |
| September 2025 | 5 | 0 |
| October 2025 | 2 | 1 |
| November 2025 | 3 | 1 |
| December 2025 | 5 | 2 |
| January 2026 | 1 | 1 |
| February 2026 | 5 | 3 |
| March 2026 | 6 | 2 |
| April 2026 | 33 | 0 |
| May 2026 | 11 | 1 |
| June 2026 | 3 | 2 |
| July 2026 | 4 | 0 |
| August 2026 | 7 | 3 |
| September 2026 | 3 | 1 |
| October 2026 | 0 | 0 |
Too few public reviews to compare with the usual level. Reviews in the last three months: 10, at least 30 needed.
Reviews and complaints by month
| Month | Public reviews | 1–2★ |
|---|---|---|
| August 2025 | 7 | 2 |
| September 2025 | 5 | 0 |
| October 2025 | 2 | 1 |
| November 2025 | 3 | 1 |
| December 2025 | 5 | 2 |
| January 2026 | 1 | 1 |
| February 2026 | 5 | 3 |
| March 2026 | 6 | 2 |
| April 2026 | 33 | 0 |
| May 2026 | 11 | 1 |
| June 2026 | 3 | 2 |
| July 2026 | 4 | 0 |
| August 2026 | 7 | 3 |
| September 2026 | 3 | 1 |
| October 2026 | 0 | 0 |
20.1%
37 of 184 reviews are 1–2★
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
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Communication & customer support
of negative reviews in Bars / Restaurants
How can a customer reach a person who can resolve an issue, and how quickly do you respond?
Charles Keller
March 2, 2026GoogleMy first time was good but this time was horrible lack of staff order was wrong I was I ready home I wasn't going back it was a nice place and clean
The business replied on Google · April 1, 2025
We're delighted to hear about your positive first-time experience. Your feedback is greatly appreciated. Thank you!
Allison Hansard
February 12, 2026GoogleWe stopped in here after an appointment in the shopping center, and I truly wish we hadn’t as it was a total waste of time and money. I’m sad because I LOVE dumplings and was excited for a kind of “fast” option. We walked in to the place around 4:30, it was completely empty and no one was at the counter. I should have realized this was a red flag. We ordered from the kiosk and about 5 minutes later a girl came out of the back and made our drinks. I ordered mine 0% sugar, but I guess their honey flavoring is really intense and it was so sweet it was undrinkable. I asked the girl who made the drinks, thinking it was a mistake, but she said that’s just how it is. We got our dumplings to go - the pork and shrimp soup dumplings, crystal shrimp dumplings, and crab rangoons. The crab rangoons are also so sweet it’s off putting. The crystal shrimp dumplings tasted of rotten shrimp and bleach, which carried over to the shrimp in the soup dumplings as well. It was all so disgusting, we ended up throwing each dish out after tasting and spitting them out. 0/10, I am so grossed out right now and lost my appetite and wasted $45.
The business replied on Google · February 15, 2026
Thank you for sharing your experience with us. We're sorry to hear about your disappointment with the food and service during your visit. Your feedback regarding the taste and quality of the dishes is important, and we will communicate your feedback to the team to address these concerns. We strive to provide a better experience for our customers and appreciate your input.
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Lauren Viers
September 18, 2026Googlefood poisoning
Jonathan
September 14, 2026GoogleFood is bangin! If you’re going to Panda Express instead of here you’re wasting your money! Way more for your money with better ingredients!
David
September 6, 2026Googlejust not for me, but our daughter loves it
of 184 reviews
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★ 4.0 · 184 public reviews analyzed · 20.1% 1–2★
<!-- Tailwind Reputation Widget -->
<div data-tailwind-widget="udxfrederick-com" data-layout="score-ai" data-theme="light" data-lang="en"></div>
<script async src="https://tailwind.reviews/embed/widget.js"></script>How many consecutive 5★ reviews Ugly Dumpling Express needs to reach its next rating target
One new 1★ review requires +3 five-star reviews to recover 4.0★.
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
Across 184 collected public reviews, Ugly Dumpling Express has an average rating of 4.0/5 and a 1–2★ complaint rate of 20.1% (37 of 184 reviews). For comparison, the industry average issue rate is 11.7%. Its Tailwind Reliability Score is 39/100.
Among 37 negative (1–2★) reviews for Ugly Dumpling Express, the most frequent complaint categories are: Damaged items or surfaces (2 reviews, 1.1% of all reviews); Communication & customer support (1 reviews, 0.5% of all reviews); Lateness or rescheduling (1 reviews, 0.5% of all reviews).
Ugly Dumpling Express has publicly replied to 27 out of 37 negative (1–2★) reviews (73% response rate).
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