Turner's Auto Service

4.8 of 5100 reviewsGoogle

4.8of 5

100 reviews · Google

Right now

July–September: 0 complaints in 6 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	2	0
August 2025	2	0
September 2025	11	1
October 2025	5	0
November 2025	2	2
December 2025	0	0
January 2026	12	1
February 2026	5	1
March 2026	3	0
April 2026	0	0
May 2026	0	0
June 2026	2	1
July 2026	2	0
August 2026	4	0
September 2026	0	0

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 6 of 44. Too few public reviews to compare with the usual level. Reviews in the last three months: 6, at least 30 needed. Reviews in the year before: 44, at least 60 needed. Latest review: October 16.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Reviews and complaints by month

reviews1–2★

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	2	0
August 2025	2	0
September 2025	11	1
October 2025	5	0
November 2025	2	2
December 2025	0	0
January 2026	12	1
February 2026	5	1
March 2026	3	0
April 2026	0	0
May 2026	0	0
June 2026	2	1
July 2026	2	0
August 2026	4	0
September 2026	0	0

usual level · 12 mo.now

Issue Rate

7.0%

7 of 100 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★

4★

3★

2★

1low

1★

6low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Latest reviews

Only complaints See all 100 reviews

Deon Gray

October 16, 2026Google

5/5

Great company with great mechanics 👍

Cameron Whitmore

October 1, 2026Google

5/5

Dropped my car in for an inspection right before closing and they let me the know the results by lunch next day with a detailed listing (with pictures) of what needed work. Fantastic place to get your car service done!

Doug Holly

August 31, 2026Google

5/5

I can't thank the team at Turner's enough for the fast and friendly service they provided. We were on an extended trip going North on 95 and had a tire go bad. They promptly replaced the tire at a reasonable price and had us on our way. The one thing I noticed while waiting was the pleasant interaction between the staff and customers. It says a lot about the respect and interest they seem to take with their customers.

STEVEN DOLES

August 26, 2026Google

5/5

Made a appointment for Monday. Needed my a/c purged and topped off. Arrived on time and was promptly served. Very nice staff. Had a conversation with Dave and Austin. And Austin is a admirer of older car. Mine is a 1997 Thunderbird lx limited I have restored. I now have a shop I can trust, which means more than ever.

Kimoya Isaacs

August 18, 2026Google

5/5

Always pleasant people. I made an appointment and I was seen on time. Everything was great! They even gave my toddler a little toy tow truck to keep him occupied.

Brett Kemp

August 13, 2026Google

5/5

No written review

See all 100 reviews