CE
Caleb Eckel
October 19, 2026Google5/5
Good, honest and quick, will come back.
S
4.1of 5
100 reviews · Google
Right now
July–September: 3 complaints in 13 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 1 | 0 |
| August 2025 | 2 | 1 |
| September 2025 | 2 | 0 |
| October 2025 | 3 | 1 |
| November 2025 | 3 | 0 |
| December 2025 | 3 | 1 |
| January 2026 | 2 | 1 |
| February 2026 | 1 | 0 |
| March 2026 | 4 | 0 |
| April 2026 | 0 | 0 |
| May 2026 | 1 | 1 |
| June 2026 | 2 | 1 |
| July 2026 | 3 | 2 |
| August 2026 | 0 | 0 |
| September 2026 | 10 | 1 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 6 of 24. Too few public reviews to compare with the usual level. Reviews in the last three months: 13, at least 30 needed. Reviews in the year before: 24, at least 60 needed. Latest review: October 19.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
reviews1–2★
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 1 | 0 |
| August 2025 | 2 | 1 |
| September 2025 | 2 | 0 |
| October 2025 | 3 | 1 |
| November 2025 | 3 | 0 |
| December 2025 | 3 | 1 |
| January 2026 | 2 | 1 |
| February 2026 | 1 | 0 |
| March 2026 | 4 | 0 |
| April 2026 | 0 | 0 |
| May 2026 | 1 | 1 |
| June 2026 | 2 | 1 |
| July 2026 | 3 | 2 |
| August 2026 | 0 | 0 |
| September 2026 | 10 | 1 |
usual level · 12 mo.now
Issue Rate
22.0%
22 of 100 reviews are 1–2★ · lower is better
▸Why the Issue Rate Is More Important Than the Average Rating?
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
5★
75
4★
3
3★
0
2★
0low
1★
22low
Track record not connected
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectLatest reviews
LS
Leah Sattler
October 18, 2026Google5/5
Got my car fixed up SO quickly, staff were extremely communicative and helpful!
RI
Richard Ito
October 14, 2026Google5/5
No written review
Common problems in Auto — and Sullivan's Family Auto Repair’s numbers
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Reviews on platforms
- Google4.1100 reviews1–2★: 22
Reliability
WeakShare of 1–2★ reviews over all time. Lower is better.
Sullivan's Family Auto Repair
22.0%
of 100 reviews
Auto
7.6%
All businesses on Tailwind
7.9%
Where these numbers come from
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
More companies in Auto
A
AutoZone Auto Parts
Auto
Issue Rate15.6%78 of 500 reviews
Rating4.1
Google
Open page
K
Kendall Toyota of Bend
Auto · Bend
Issue Rate2.2%11 of 500 reviews
Rating4.7
Google
Open page
E
E & J Automotive Diagnostics and Repair
Auto
Issue Rate3.0%12 of 401 reviews
Rating4.8
Google
Open page
L
Lee Delauter & Sons Inc
Auto · Middletown
Issue Rate8.4%19 of 225 reviews
Rating4.4
Google
Open page
E
Express Tires
Auto · Cartersville
Issue Rate11.7%21 of 179 reviews
Rating4.4
Google
Open page
M
Marty's Auto Repair & Towing
Auto
Issue Rate4.8%8 of 168 reviews
Rating4.8
Google
Open page
-
- GAP Auto repair
Auto · Surrey
Issue Rate4.0%4 of 100 reviews
Rating4.5
Google
Open page
3
3400 Auto Sales & Auto Repair Service
Auto · Plano
Issue Rate9.0%9 of 100 reviews
Rating4.2
Google
Open page
Subscribe to our newsletter
We send helpful materials once a month, along with information about discounts and special offers. No daily spam
We use your email only to send this newsletter. You can unsubscribe at any time from the link in every email. See our Privacy Policy.
How to unsubscribe from the mailing list?
Available online
English (United States)