July–September: 0 complaints in 5 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 2 | 1 |
| November 2025 | 1 | 0 |
| December 2025 | 3 | 0 |
| January 2026 | 2 | 0 |
| February 2026 | 2 | 0 |
| March 2026 | 2 | 0 |
| April 2026 | 0 | 0 |
| May 2026 | 2 | 0 |
| June 2026 | 1 | 0 |
| July 2026 | 0 | 0 |
| August 2026 | 2 | 0 |
| September 2026 | 3 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 1 of 15. Too few public reviews to compare with the usual level. Reviews in the last three months: 5, at least 30 needed. Reviews in the year before: 15, at least 60 needed. Latest review: October 16.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 2 | 1 |
| November 2025 | 1 | 0 |
| December 2025 | 3 | 0 |
| January 2026 | 2 | 0 |
| February 2026 | 2 | 0 |
| March 2026 | 2 | 0 |
| April 2026 | 0 | 0 |
| May 2026 | 2 | 0 |
| June 2026 | 1 | 0 |
| July 2026 | 0 | 0 |
| August 2026 | 2 | 0 |
| September 2026 | 3 | 0 |
11.0%
11 of 100 reviews are 1–2★ · lower is better
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectParisa A
October 16, 2026GoogleVery happy with the service we received here. They did an impeccable job with our car’s body work, basically made it look like brand new. We were also in a rush due to needing our car for a road trip and they prioritized us so we wouldn’t have to cancel our plans. Very happy with them. Just good people doing exceptional work.
The business replied on Google · October 19, 2026
Victoria West
October 12, 2026GoogleFive stars for Ryan Automotive! What stood out most was how easy they made the entire experience. Communication was clear, everyone was courteous, and I felt valued as a customer. It’s refreshing to find a shop that leaves such a positive impression. I’d happily return and recommend them to friends and family!
The business replied on Google · October 12, 2026
Kay H
October 12, 2026GoogleI had such a wonderful experience with this shop! Nima, the owner, was incredibly professional, and Sogand, the office manager, was warm, helpful, and excellent at communicating throughout the process. They made everything feel easy and stress-free, and I truly appreciated how thoughtfully they treated me as a customer. Their genuine care and outstanding customer service made a real difference. I highly recommend this shop, and I’m very grateful to Nima and Sogand for making my experience so positive!
The business replied on Google · October 12, 2026
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Share of 1–2★ reviews over all time. Lower is better.
of 100 reviews
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
Auto
Auto · Bend
Auto
Auto · Middletown
Auto · Cartersville
Auto
Auto · Surrey
Auto · Plano
We send helpful materials once a month, along with information about discounts and special offers. No daily spam
We use your email only to send this newsletter. You can unsubscribe at any time from the link in every email. See our Privacy Policy.
How to unsubscribe from the mailing list?