BO
bonefiche
October 16, 2026Google5/5
Excellent service and outcome as always. Murphy Menger is an asset and always gets the job done and done right.
R
4.4of 5
100 reviews · Google
Right now
July–September: 3 complaints in 17 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 5 | 0 |
| August 2025 | 3 | 0 |
| September 2025 | 5 | 1 |
| October 2025 | 6 | 0 |
| November 2025 | 8 | 0 |
| December 2025 | 1 | 0 |
| January 2026 | 6 | 1 |
| February 2026 | 2 | 1 |
| March 2026 | 6 | 0 |
| April 2026 | 3 | 0 |
| May 2026 | 5 | 0 |
| June 2026 | 11 | 3 |
| July 2026 | 6 | 1 |
| August 2026 | 8 | 2 |
| September 2026 | 3 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 6 of 61. Too few public reviews to compare with the usual level. Reviews in the last three months: 17, at least 30 needed. Latest review: October 16.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
reviews1–2★
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 5 | 0 |
| August 2025 | 3 | 0 |
| September 2025 | 5 | 1 |
| October 2025 | 6 | 0 |
| November 2025 | 8 | 0 |
| December 2025 | 1 | 0 |
| January 2026 | 6 | 1 |
| February 2026 | 2 | 1 |
| March 2026 | 6 | 0 |
| April 2026 | 3 | 0 |
| May 2026 | 5 | 0 |
| June 2026 | 11 | 3 |
| July 2026 | 6 | 1 |
| August 2026 | 8 | 2 |
| September 2026 | 3 | 0 |
usual level · 12 mo.now
Issue Rate
12.0%
12 of 100 reviews are 1–2★ · lower is better
▸Why the Issue Rate Is More Important Than the Average Rating?
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
5★
85
4★
3
3★
0
2★
0low
1★
12low
Track record not connected
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectLatest reviews
EW
Earl Wright
October 5, 2026Google5/5
No written review
GN
Glenna Nesmith
October 2, 2026Google5/5
10/10 experience! I’m extremely happy with the work they did on my car. You honestly cannot even tell that Big Shirley was ever damaged. The hood, windshield, bumper, scuffs, and especially the back rim all came out beautifully. The rim had been hit pretty hard by a brick, and I was genuinely impressed with how well they restored it. My car was also returned clean, smelled good, the rims were spotless, the gas level was still where I left it, and the mileage was very reasonable. I really appreciated how well they took care of both my vehicle and me throughout the process. Big Shirley looks brand new again, and I’m so happy to have her back. I would definitely recommend them to anyone needing collision or body work. Excellent work and excellent service!
Common problems in Auto — and Rick's Paint & Body Shop’s numbers
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Reviews on platforms
- Google4.4100 reviews1–2★: 12
Reliability
AverageShare of 1–2★ reviews over all time. Lower is better.
Rick's Paint & Body Shop
12.0%
of 100 reviews
Auto
7.6%
All businesses on Tailwind
7.9%
Where these numbers come from
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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