Reichert & Knepp 24 hour Towing & Road Service South Bend Indiana

4.3 of 512 reviewsGoogle

4.3of 5

12 reviews · Google

Right now

July–September: 1 complaint in 2 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	0	0
August 2025	0	0
September 2025	0	0
October 2025	1	0
November 2025	0	0
December 2025	0	0
January 2026	1	0
February 2026	0	0
March 2026	0	0
April 2026	1	0
May 2026	0	0
June 2026	1	0
July 2026	0	0
August 2026	2	1
September 2026	0	0

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 0 of 4. Too few public reviews to compare with the usual level. Reviews in the last three months: 2, at least 30 needed. Reviews in the year before: 4, at least 60 needed. Months with reviews in the year before: 4, at least 6 needed. Latest review: August 21.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Reviews and complaints by month

reviews1–2★

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	0	0
August 2025	0	0
September 2025	0	0
October 2025	1	0
November 2025	0	0
December 2025	0	0
January 2026	1	0
February 2026	0	0
March 2026	0	0
April 2026	1	0
May 2026	0	0
June 2026	1	0
July 2026	0	0
August 2026	2	1
September 2026	0	0

usual level · 12 mo.now

Issue Rate

16.7%

2 of 12 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★

4★

3★

2★

0low

1★

2low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Latest reviews

Only complaints See all 12 reviews

Briar Roberts

August 21, 2026Google

5/5

The Manager Tyler is very knowledgeable and great to work with!

The business replied on Google · August 31, 2026

YaYa Wali

August 2, 2026Google

1/5

I was just quoted $300 for a simple tow that is only 5 miles long. This is not a serious business

The business replied on Google · August 7, 2026

Arthur Thompson,Jr

June 21, 2026Google

5/5

Wyatt is one the drivers,for this company. I found him to be very professional, punctual, respectful, friendly, courteous and also, well-rounded good human being. We need more people like him in the in this World.Thanks Bro, for doing all you do, people really do notice professionalism.

The business replied on Google · August 7, 2026

Jose Rayos

April 22, 2026Google

5/5

Wrecker driver Wyatt was fast and courteous. Had me hooked up and on the road to the shop. Nice clean truck as well especially for fans of older models

The business replied on Google · June 8, 2026

Claude Berrien

January 19, 2026Google

5/5

Great Towing company. Helped tow my truck from Michigan to Chicago and dropped me off close to home when it was severely cold weather outside. Will definitely use them again for semi truck tows!

The business replied on Google · January 27, 2026

Sam Miller

October 8, 2025Google

5/5

Fair prices, appretiate your help!

See all 12 reviews